Service Supervisor - Power Systems Rental

Harnish Group, Inc.; Anchorage (AK); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

401k match

Vision insurance

Life/AD&D & Disability Insurance

Employee Assistance Program

Quarterly recognition cash program

Credit union membership

Career growth opportunities

Seniority bonus

Employee referral bonus

Safety boot reimbursement

Job summary

Harnish Group, Inc. seeks an experienced Service Supervisor for Power Systems Rental in Anchorage, AK. You will manage daily operations of rental technicians and coordinate with the service team to meet customer expectations.

The role requires generator experience, diesel engine knowledge, and strong planning skills. Travel may be occasional as part of coordinating with customers and departments; retirement and benefits are offered by the company.

Qualifications

• EPG and Generator experience required.
• 2-4 years of progressive management experience in a service setting.
• Familiarity with DBS service work order databases and Cognos is desirable.
• Experience with Detroit Diesel, MTU, Volvo diesel engines and generators required.
• Previous Cat Dealership experience preferred.
• Knowledge of Caterpillar Generator products, service, and technical skills is preferred.
• Proficiency in Excel, Word, and other business software.

Responsibilities

• Oversee daily operations of the Power Generation Rental Technicians.
• Support to a team of diesel technicians.
• Plan and schedule jobs.
• Assign technicians based on knowledge and experience.
• Coordinate with sales, product support, warranty, and parts teams to meet customer expectations.
• Prepare and manage all open work orders.

Skills

EPG generator experience

Management experience

DBS familiarity

Cognos familiarity

Diesel engines knowledge

Excel/Word

Travel willingness

Tools

Excel

Word

DBS

Cognos

Job description

Job Category: SERVICE

• Full-Time
• On-site

Locations

Showing 1 location

ANCHORAGE, AK 995181532, USA

Description

We are looking for an experienced Service Supervisor-Power Systems Rental to assist our Anchorage, Alaska location in the Commercial Generator Service Department.

• Managing daily operations of the Power Generation Rental Technicians
• Providing support to a team of highly trained diesel technicians
• Planning and scheduling jobs
• Scheduling technicians according to knowledge, repair capabilities, and experience
• Working closely with sales, product support, warranty, technical communication, and parts groups to meet customer expectations
• Preparing and managing all open work orders
• Managing all expenses (hours/parts, etc.) related to work orders
• Maintaining heavy phone contact with customers and technicians on repair jobs, status, or issues
• Compiling and tracking operational data
• Recruiting and interviewing new technicians
• Coaching and counseling employees on work-related issues
• Investigating near-misses, accidents, or injuries and preparing appropriate reports
• Managing department budgets, expenses, and performance reviews for department employees

Education, Knowledge, Skills & Abilities:

• EPG and Generator experience required
• 2-4 years of progressive management experience in a service setting
• Familiarity with service work order databases such as DBS and financial programs such as Cognos is highly desired
• Experience with Detroit Diesel, MTU, Volvo diesel engines, and generators required
• Previous experience at a Cat Dealership preferred
• Knowledge of Caterpillar Generator products, service, and technical skills preferred
• Proficiency in Excel, Word, and other business software
• Ability to meet changing priorities and deadlines
• Willingness to travel occasionally
• Ability to represent N C Power System at customer or company functions

Company Benefits:

• Retirement: 401k w/ Company Match and Profit Sharing
• Vision Insurance: VSP Vision Insurance
• Insurance: Company Paid Life, AD&D & Disability Insurance
• Guidance Resources: Employee Assistance Program
• Rewards: Quarterly Employee Recognition Cash Program
• Financial Access: Credit Union Membership is available
• Growth/Stability: Career Growth Opportunities within a 4th Generation Family owned Company for over 96 years
• Tenure: Seniority Bonus, starting at 5+ years
• Talent Referral Program: Employee Referral Bonus
• Safety: safety boot reimbursement

N C Power System carries the complete line of Caterpillar® engine and power systems products covering a vast territory that includes central and western Washington, central and eastern Montana, northwestern Wyoming, northwestern North Dakota and the state of Alaska. We are the Pacific Northwest’s Caterpillar Dealer in delivering prime and standby electric power, marine, oil and gas, and industrial/OEM installations.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.