Service Supervisor - Power Systems Rental

Harnish Group Inc.; Seattle (WA); On-site; USD 120,000 - 147,000; Full time

Benefits offered by this job

401k match and profit sharing

Paid time off

Health insurance

Vision insurance

Life & AD&D

Disability insurance

Employee Assistance Program

Recognition program

CAT discounts

Job summary

N C Power System, a premier Caterpillar dealer, seeks a Service Supervisor for the Power Systems Rental Department in Tukwila, Washington. You will oversee daily operations, schedule technicians, and coordinate with sales, product support, and other groups to meet customer expectations.

Key qualifications include EPG and generator experience, 2–4 years of progressive management in a service setting, proficiency with DBS, Cognos, and CAT products, and a valid driver's license.

Qualifications

• EPG and Generator experience required.
• 2-4 years of progressive management experience in a service setting.
• Familiarity with service work order databases such as DBS and financial programs such as Cognos is highly desired.
• Experience with Detroit Diesel, MTU, Volvo diesel engines, and generators required.
• Previous experience at a Cat Dealership preferred.
• Knowledge of Caterpillar Generator products, service, and technical skills preferred.
• Proficiency in Excel, Word, and other business software.
• Strong communication skills.
• Ability to meet changing priorities and deadlines.
• Valid state driver’s license.
• Willingness to travel occasionally.
• Ability to represent N C Power System at customer or company functions.

Responsibilities

• Providing support and managing the daily operations of the Power Generation Rental Technicians
• Planning and scheduling jobs and opening work orders
• Scheduling technicians according to knowledge, repair capabilities, and experience
• Working closely with sales, product support, warranty, technical communication, and parts groups to meet customer expectations
• Managing all expenses (hours/parts, etc.) related to work orders
• Maintaining heavy phone contact with customers and technicians on repair jobs, status, or issues
• Compiling and tracking operational data
• Recruiting and interviewing new technicians
• Coaching and counseling employees on work-related issues
• Investigating near-misses, accidents, or injuries and preparing appropriate reports
• Managing department budgets, expenses, and performance reviews for department employees

Skills

Leadership

Communication

Time management

Tools

Excel

Word

DBS

Cognos

Job description

We are looking for an experienced Service Supervisor for our Power Systems Rental Department located in Tukwila, Washington..

Essential Duties

• Providing support and managing the daily operations of the Power Generation Rental Technicians
• Planning and scheduling jobs and opening work orders
• Scheduling technicians according to knowledge, repair capabilities, and experience
• Working closely with sales, product support, warranty, technical communication, and parts groups to meet customer expectations
• Managing all expenses (hours/parts, etc.) related to work orders
• Maintaining heavy phone contact with customers and technicians on repair jobs, status, or issues
• Compiling and tracking operational data
• Recruiting and interviewing new technicians
• Coaching and counseling employees on work-related issues
• Investigating near-misses, accidents, or injuries and preparing appropriate reports
• Managing department budgets, expenses, and performance reviews for department employees

Education, Knowledge, Skills & Abilities

• EPG and Generator experience required
• 2-4 years of progressive management experience in a service setting
• Familiarity with service work order databases such as DBS and financial programs such as Cognos is highly desired
• Experience with Detroit Diesel, MTU, Volvo diesel engines, and generators required
• Previous experience at a Cat Dealership preferred
• Knowledge of Caterpillar Generator products, service, and technical skills preferred
• Proficiency in Excel, Word, and other business software
• Strong communication skills
• Ability to meet changing priorities and deadlines
• Valid state driver’s license
• Willingness to travel occasionally
• Ability to represent N C Power System at customer or company functions

Company Benefits

We offer a competitive benefits package that includes salary from $ 120,200 to $146,900 per year.

• Retirement: 401k w/ Company Match and Profit Sharing
• Paid Time Off: Paid Vacation, Holiday & Sick Leave
• Health Insurance: Premera Blue Cross Medical w/Telehealth & Dental
• Vision Insurance: VSP Vision Insurance
• Insurance: Company Paid Life, AD&D & Disability Insurance
• Guidance Resources: Employee Assistance Program
• Rewards: Quarterly Employee Recognition Cash Program
• Discounts: CAT Products, Rental/Sales Discounts
• Financial Access: Credit Union Membership is available
• Growth/Stability: Career Growth Opportunities within a 4th Generation Family owned Company for over 96 years
• Tenure: Seniority Bonus, starting at 5+ years
• Talent Referral Program: Employee Referral Bonus
• Safety: safety boot reimbursement

N C Power System

carries the complete line of Caterpillar® engine and power systems products covering a vast territory that includes central and western Washington, central and eastern Montana, northwestern Wyoming, northwestern North Dakota and the state of Alaska. We are the Pacific Northwest’s Caterpillar Dealer in delivering prime and standby electric power, marine, oil and gas, and industrial/OEM installations.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.