Post-Trip Travel Support Specialist

JPMorgan Chase & Co.; Heathrow (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. in the United States is seeking a Post-Trip Support Analyst within Corporate Travel Account Management to provide timely post-travel assistance and clear communication to travelers and client contacts.

You will investigate issues, coordinate with internal partners and suppliers, and help ensure requests are resolved accurately and efficiently, enabling a seamless client experience across the travel program.

Qualifications

• 3 years of experience in travel operations, corporate travel support, or customer service in a travel environment.
• Proficiency using Sabre or a comparable global distribution system (GDS).
• Strong written and verbal communication skills, with the ability to explain complex travel issues clearly.
• Experience managing high-volume requests through shared inboxes or queue-based workflows.
• Demonstrated ability to resolve customer complaints and handle escalations with professionalism.

Responsibilities

• Manage post-trip inquiries from clients and travelers through a shared inbox and phone coverage as needed.
• Retrieve hotel folios, reprint itineraries, and provide ticketing and receipt support.
• Investigate hotel billing questions, airline no-show charges, and other post-travel discrepancies.
• Process and track refunds related to flight interruptions and other travel disruptions.
• Support lost baggage claims and coordinate next steps with airlines and suppliers when needed.
• Document service complaints and escalations accurately and consistently in the designated tracking process.
• Partner with servicing teams and account management colleagues to deliver a seamless client experience.
• Communicate clearly with travelers and client contacts to explain findings, options, and resolution steps.
• Track inquiry volume, resolution time, and workload to support reporting and continuous improvement.
• Follow defined workflows and procedures to meet service standards and quality expectations.

Skills

Travel operations

Customer service

Communication

Attention to detail

High-volume support

Tools

Sabre

Job description

JPMorgan Chase & Co. in the United States is seeking a Post-Trip Support Analyst within Corporate Travel Account Management to provide timely post-travel assistance and clear communication to travelers and client contacts.

You will investigate issues, coordinate with internal partners and suppliers, and help ensure requests are resolved accurately and efficiently, enabling a seamless client experience across the travel program.