Post-Trip Travel Support Specialist

JPMorganChase; Heathrow (FL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Tuition reimbursement

Wellness programs

Job summary

Chase is seeking a Post-Trip Support Analyst in Corporate Travel Account Management to provide timely post-travel assistance, investigate issues, and coordinate with internal partners and suppliers to ensure requests are resolved accurately and efficiently.

You will manage post-trip inquiries, retrieve receipts, support refunds, and communicate findings clearly to travelers and client contacts while upholding service standards.

Qualifications

• 3 years of experience in travel operations, corporate travel support, or customer service in a travel environment.
• Proficiency using Sabre or a comparable global distribution system (GDS).
• Strong written and verbal communication skills, with the ability to explain complex travel issues clearly.

Responsibilities

• Manage post-trip inquiries from clients and travelers through a shared inbox and phone coverage as needed.
• Retrieve hotel folios, reprint itineraries, and provide ticketing and receipt support.
• Investigate hotel billing questions, airline no-show charges, and other post-travel discrepancies.
• Process and track refunds related to flight interruptions and other travel disruptions.
• Support lost baggage claims and coordinate next steps with airlines and suppliers when needed.
• Document service complaints and escalations accurately and consistently in the designated tracking process.
• Partner with servicing teams and account management colleagues to deliver a seamless client experience.
• Communicate clearly with travelers and client contacts to explain findings, options, and resolution steps.
• Track inquiry volume, resolution time, and workload to support reporting and continuous improvement.
• Follow defined workflows and procedures to meet service standards and quality expectations.

Skills

Travel operations

Sabre GDS

Communication

Customer service

Issue resolution

Attention to detail

Stakeholder collaboration

Reporting

Tools

Sabre

Job description

Chase is seeking a Post-Trip Support Analyst in Corporate Travel Account Management to provide timely post-travel assistance, investigate issues, and coordinate with internal partners and suppliers to ensure requests are resolved accurately and efficiently.

You will manage post-trip inquiries, retrieve receipts, support refunds, and communicate findings clearly to travelers and client contacts while upholding service standards.