Post-Trip Support Analyst

JPMorgan Chase & Co.; Heathrow (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. in the United States is seeking a Post-Trip Support Analyst within Corporate Travel Account Management to provide timely post-travel assistance and clear communication to travelers and client contacts.

You will investigate issues, coordinate with internal partners and suppliers, and help ensure requests are resolved accurately and efficiently, enabling a seamless client experience across the travel program.

Qualifications

• 3 years of experience in travel operations, corporate travel support, or customer service in a travel environment.
• Proficiency using Sabre or a comparable global distribution system (GDS).
• Strong written and verbal communication skills, with the ability to explain complex travel issues clearly.
• Experience managing high-volume requests through shared inboxes or queue-based workflows.
• Demonstrated ability to resolve customer complaints and handle escalations with professionalism.

Responsibilities

• Manage post-trip inquiries from clients and travelers through a shared inbox and phone coverage as needed.
• Retrieve hotel folios, reprint itineraries, and provide ticketing and receipt support.
• Investigate hotel billing questions, airline no-show charges, and other post-travel discrepancies.
• Process and track refunds related to flight interruptions and other travel disruptions.
• Support lost baggage claims and coordinate next steps with airlines and suppliers when needed.
• Document service complaints and escalations accurately and consistently in the designated tracking process.
• Partner with servicing teams and account management colleagues to deliver a seamless client experience.
• Communicate clearly with travelers and client contacts to explain findings, options, and resolution steps.
• Track inquiry volume, resolution time, and workload to support reporting and continuous improvement.
• Follow defined workflows and procedures to meet service standards and quality expectations.

Skills

Travel operations

Customer service

Communication

Attention to detail

High-volume support

Tools

Sabre

Job description

Join a team where your attention to detail and service mindset help corporate travelers feel supported after every trip. You’ll solve meaningful issues, build expertise in travel operations, and help improve the end-to-end client experience.

As aPost-Trip Support AnalystinCorporate Travel Account Management, you will provide timely post-travel assistance and clear communication to travelers and client contacts. You’ll investigate issues, coordinate with internal partners and suppliers, and help ensure requests are resolved accurately and efficiently.

Job responsibilities

• Manage post-trip inquiries from clients and travelers through a shared inbox and phone coverage as needed
• Retrieve hotel folios, reprint itineraries, and provide ticketing and receipt support
• Investigate hotel billing questions, airline no-show charges, and other post-travel discrepancies
• Process and track refunds related to flight interruptions and other travel disruptions
• Support lost baggage claims and coordinate next steps with airlines and suppliers when needed
• Document service complaints and escalations accurately and consistently in the designated tracking process
• Partner with servicing teams and account management colleagues to deliver a seamless client experience
• Communicate clearly with travelers and client contacts to explain findings, options, and resolution steps
• Track inquiry volume, resolution time, and workload to support reporting and continuous improvement
• Follow defined workflows and procedures to meet service standards and quality expectations

Required qualifications, capabilities, and skills

• 3 years of experience in travel operations, corporate travel support, or customer service in a travel environment
• Proficiency using Sabre or a comparable global distribution system (GDS)
• Strong written and verbal communication skills, with the ability to explain complex travel issues clearly
• Experience managing high-volume requests through shared inboxes or queue-based workflows
• Demonstrated ability to resolve customer complaints and handle escalations with professionalism
• Strong attention to detail and ability to prioritize multiple requests in a time-sensitive environment
• Ability to partner effectively with internal teams and external suppliers to drive resolution
• Proficiency with basic reporting and productivity tracking tools (for example, spreadsheets)

Preferred qualifications, capabilities, and skills

• Experience supporting corporate travel programs or business travel clients
• Knowledge of airline disruption scenarios, refunds, and post-trip investigations
• Experience reviewing hotel folios and researching charge discrepancies
• Familiarity with structured complaint management and service recovery practices
• Continuous improvement mindset with interest in simplifying processes and improving turnaround times

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.