Post-Trip Support Analyst

JPMorganChase; Heathrow (FL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Tuition reimbursement

Wellness programs

Job summary

Chase is seeking a Post-Trip Support Analyst in Corporate Travel Account Management to provide timely post-travel assistance, investigate issues, and coordinate with internal partners and suppliers to ensure requests are resolved accurately and efficiently.

You will manage post-trip inquiries, retrieve receipts, support refunds, and communicate findings clearly to travelers and client contacts while upholding service standards.

Qualifications

• 3 years of experience in travel operations, corporate travel support, or customer service in a travel environment.
• Proficiency using Sabre or a comparable global distribution system (GDS).
• Strong written and verbal communication skills, with the ability to explain complex travel issues clearly.

Responsibilities

• Manage post-trip inquiries from clients and travelers through a shared inbox and phone coverage as needed.
• Retrieve hotel folios, reprint itineraries, and provide ticketing and receipt support.
• Investigate hotel billing questions, airline no-show charges, and other post-travel discrepancies.
• Process and track refunds related to flight interruptions and other travel disruptions.
• Support lost baggage claims and coordinate next steps with airlines and suppliers when needed.
• Document service complaints and escalations accurately and consistently in the designated tracking process.
• Partner with servicing teams and account management colleagues to deliver a seamless client experience.
• Communicate clearly with travelers and client contacts to explain findings, options, and resolution steps.
• Track inquiry volume, resolution time, and workload to support reporting and continuous improvement.
• Follow defined workflows and procedures to meet service standards and quality expectations.

Skills

Travel operations

Sabre GDS

Communication

Customer service

Issue resolution

Attention to detail

Stakeholder collaboration

Reporting

Tools

Sabre

Job description

Job Description

Join a team where your attention to detail and service mindset help corporate travelers feel supported after every trip. You'll solve meaningful issues, build expertise in travel operations, and help improve the end-to-end client experience.

Job Description

Join a team where your attention to detail and service mindset help corporate travelers feel supported after every trip. You'll solve meaningful issues, build expertise in travel operations, and help improve the end-to-end client experience.

As a Post-Trip Support Analyst in Corporate Travel Account Management, you will provide timely post-travel assistance and clear communication to travelers and client contacts. You'll investigate issues, coordinate with internal partners and suppliers, and help ensure requests are resolved accurately and efficiently.

Job responsibilities

• Manage post-trip inquiries from clients and travelers through a shared inbox and phone coverage as needed
• Retrieve hotel folios, reprint itineraries, and provide ticketing and receipt support
• Investigate hotel billing questions, airline no-show charges, and other post-travel discrepancies
• Process and track refunds related to flight interruptions and other travel disruptions
• Support lost baggage claims and coordinate next steps with airlines and suppliers when needed
• Document service complaints and escalations accurately and consistently in the designated tracking process
• Partner with servicing teams and account management colleagues to deliver a seamless client experience
• Communicate clearly with travelers and client contacts to explain findings, options, and resolution steps
• Track inquiry volume, resolution time, and workload to support reporting and continuous improvement
• Follow defined workflows and procedures to meet service standards and quality expectations

Required Qualifications, Capabilities, And Skills

• 3 years of experience in travel operations, corporate travel support, or customer service in a travel environment
• Proficiency using Sabre or a comparable global distribution system (GDS)
• Strong written and verbal communication skills, with the ability to explain complex travel issues clearly
• Experience managing high-volume requests through shared inboxes or queue-based workflows
• Demonstrated ability to resolve customer complaints and handle escalations with professionalism
• Strong attention to detail and ability to prioritize multiple requests in a time-sensitive environment
• Ability to partner effectively with internal teams and external suppliers to drive resolution
• Proficiency with basic reporting and productivity tracking tools (for example, spreadsheets)

Preferred Qualifications, Capabilities, And Skills

• Experience supporting corporate travel programs or business travel clients
• Knowledge of airline disruption scenarios, refunds, and post-trip investigations
• Experience reviewing hotel folios and researching charge discrepancies
• Familiarity with structured complaint management and service recovery practices
• Continuous improvement mindset with interest in simplifying processes and improving turnaround times

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.