Travel Post-Trip Support Specialist

Next Frontier Capital; California (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

Chase is seeking a Post-Trip Support Analyst in Corporate Travel Account Management to provide timely post-travel assistance and clear communication to travelers and client contacts. You will investigate issues, coordinate with internal partners and suppliers, and help ensure requests are resolved accurately and efficiently.

Responsibilities include handling post-trip inquiries, reviewing hotel folios, processing refunds, and documenting escalations to improve client experiences.

Qualifications

• 3 years of experience in travel operations, corporate travel support, or customer service in a travel environment.
• Proficiency using Sabre or a comparable global distribution system (GDS).
• Strong written and verbal communication skills, with the ability to explain complex travel issues clearly.
• Experience managing high-volume requests through shared inboxes or queue-based workflows.
• Demonstrated ability to resolve customer complaints and handle escalations with professionalism.
• Strong attention to detail and ability to prioritize multiple requests in a time-sensitive environment.
• Ability to partner effectively with internal teams and external suppliers to drive resolution.
• Proficiency with basic reporting and productivity tracking tools (for example, spreadsheets).

Responsibilities

• Manage post-trip inquiries from clients and travelers through a shared inbox and phone coverage as needed
• Retrieve hotel folios, reprint itineraries, and provide ticketing and receipt support
• Investigate hotel billing questions, airline no-show charges, and other post-travel discrepancies
• Process and track refunds related to flight interruptions and other travel disruptions
• Support lost baggage claims and coordinate next steps with airlines and suppliers when needed
• Document service complaints and escalations accurately and consistently in the designated tracking process
• Partner with servicing teams and account management colleagues to deliver a seamless client experience
• Communicate clearly with travelers and client contacts to explain findings, options, and resolution steps
• Track inquiry volume, resolution time, and workload to support reporting and continuous improvement
• Follow defined workflows and procedures to meet service standards and quality expectations

Skills

GDS Sabre

Communication

High-volume requests

Attention to detail

Team collaboration

Problem resolution

Reporting tools

Tools

Sabre

Spreadsheets

Job description

Chase is seeking a Post-Trip Support Analyst in Corporate Travel Account Management to provide timely post-travel assistance and clear communication to travelers and client contacts. You will investigate issues, coordinate with internal partners and suppliers, and help ensure requests are resolved accurately and efficiently.

Responsibilities include handling post-trip inquiries, reviewing hotel folios, processing refunds, and documenting escalations to improve client experiences.