Post-Purchase Solutions Architect — AI & Integrations

Extend; United States; Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Full medical, dental & vision benefits

Stock options

Flexible paid time off

401(k) with financial guidance

Job summary

Extend is seeking a skilled professional to lead post-sales technical implementations, ensuring successful onboarding of clients onto their platform. The ideal candidate has 4-7 years in a technical customer-facing role and should excel in managing integrations and troubleshooting issues.

This position offers competitive salary and benefits, including stock options, medical, dental, and flexible paid time off, making it a great opportunity for those looking to grow in a dynamic environment.

Qualifications

• 4-7 years of experience in a customer-facing technical role.
• Ability to lead clients through complex technical implementations.
• Hands-on experience designing and troubleshooting integrations.

Responsibilities

• Lead post-sales technical implementation conversations with merchants.
• Own the technical onboarding experience.
• Establish and maintain technical documentation for merchant onboardings.
• Build and maintain a library of reusable integration assets.
• Lead investigation and resolution of post-onboarding technical issues.
• Own pre-launch QA for integrations.
• Identify AI and automation opportunities.

Skills

Customer-facing technical role experience

Technical implementation

RESTful API integrations

Web technologies

Problem-solving mindset

Tools

Postman

API testing tools

Job description

Extend is seeking a skilled professional to lead post-sales technical implementations, ensuring successful onboarding of clients onto their platform. The ideal candidate has 4-7 years in a technical customer-facing role and should excel in managing integrations and troubleshooting issues.

This position offers competitive salary and benefits, including stock options, medical, dental, and flexible paid time off, making it a great opportunity for those looking to grow in a dynamic environment.