Post-Sales Solutions Consultant: AI & Implementations

Vodori; United States; Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Stock options

401(k) with company match

Company bonus program

10 weeks paid parental leave

Unlimited vacation

Job summary

Vodori is seeking a Solutions Consultant to lead or contribute to complex client engagements, owning post-go-live configuration projects and expanding platform utilization.

You will partner with Configuration Specialists, Customer Success Managers, and Support to deliver requests, upgrades, and add-ons such as AI or dashboards. The role requires 3–5 years in professional services, strong communication, and hands-on Jira experience.

Qualifications

• 3–5 years in professional services, managed services, process consulting, technical support, or business analysis engagements.
• Familiarity with business process optimization, workflow, and enterprise content management concepts.
• Strong attention to detail, organization skills, and proficiency in project management.
• Proven ability to prioritize work with strong follow-through on task completion.
• Direct client engagement experience with a track record of delivering high customer satisfaction.
• Ability to run and direct large meetings with multiple stakeholders.
• Strong written and verbal communication skills.
• Knowledge of the promotional content approval process or experience in regulated industries is a plus.
• Hands-on Jira experience for managing work, tracking progress across teams.
• Experience with GuideCX, Zendesk and HubSpot.

Responsibilities

• Lead intake and discovery for inbound configuration change requests, defining scope and whether requests are standard support or billable services.
• Act as the primary quarterback for post go-live configuration projects, translating customer needs into technical requirements.
• Facilitate sessions with customers to solution complex workflows and manage scope.
• Execute programs like regular system upgrades and enable add-ons such as AI or dashboards.
• Perform QA and lead UAT with the customer prior to deployment.
• Translate customer needs into executable project plans and timelines.
• Navigate internal dependencies and risks to ensure timely delivery.
• Define and adhere to project schedules with competing priorities.

Skills

Project management

Client engagement

Stakeholder management

Communication

Prioritization

Cross-functional coordination

Attention to detail

Regulated industries knowledge

Jira

Tools

GuideCX

Zendesk

HubSpot

Excel

Jira

Job description

Vodori is seeking a Solutions Consultant to lead or contribute to complex client engagements, owning post-go-live configuration projects and expanding platform utilization.

You will partner with Configuration Specialists, Customer Success Managers, and Support to deliver requests, upgrades, and add-ons such as AI or dashboards. The role requires 3–5 years in professional services, strong communication, and hands-on Jira experience.