Senior Solutions Consultant

Vodori; Northern (KY); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Company bonus program or commission

Stock options

401(k) with company match

14 weeks total leave? Not specified

10 weeks parental leave

Unlimited vacation time

Employee recognition programs

Job summary

Vodori seeks a Senior Solutions Consultant to lead post go-live configuration projects, ensuring successful delivery of customer requests, system upgrades, and add-on implementations. You will act as the primary owner for complex engagements, translating needs into actionable plans while coordinating across Configuration Specialists, Customer Success, and Support teams.

The role requires strong project management, client engagement, and deep knowledge of SaaS deployments in life sciences.

Qualifications

• 5-7 years experience in professional services, managed services, process consulting, technical support, or a business analyst engagements.
• Familiarity with business process optimization, workflow, and enterprise content management concepts.
• Strong attention to detail, organization skills, and proficiency in project management.
• Proven ability to effectively prioritize work with strong follow-through on task completion.
• Direct client engagement experience with a track record of delivering high customer satisfaction.
• Ability to run and direct large meetings, juggling multiple stakeholders with competing interests and priorities.
• Strong written and verbal communication skills.
• Experience applying generative AI to enhance internal workflows and customer deliverables.

Responsibilities

• Lead intake and discovery for inbound configuration requests, defining scope and identifying standard vs billable services.
• Act as the primary quarterback for post go-live configuration projects, translating needs into technical requirements and prioritizing the backlog.
• Facilitate working sessions and discovery calls to solution complex workflows and guide customers toward best practices.
• Orchestrate repeatable programs like regular system upgrades and enablement of add-ons like AI or dashboards.
• Perform internal QA of configurations and lead UAT with the customer before deployment.
• Manage end-to-end delivery of specialized workstreams including data migrations and system integrations.
• Oversee training for live customers and maintain the training hub.
• Translate customer needs into actionable requirements and comprehensive project plans.
• Navigate internal dependencies and competing priorities to maximize platform value.
• Define and adhere to project schedules and manage risks.

Skills

Project management

Client engagement

Stakeholder management

Communication

Prioritization

Cross-functional coordination

Process optimization

Regulated industries knowledge

Tools

Jira

GuideCX

Zendesk

HubSpot

Job description

Vodori is a fast-growing, Series A SaaS company on a mission to transform how life science companies bring their products to market. We build powerful, cloud-based software that streamlines content management, regulatory review, and commercial enablement—empowering our customers to launch life-changing therapies faster and more efficiently.

Our platform is trusted by over 100 leading life sciences organizations, and we’ve built strategic partnerships across the CRM, regulatory, and sales enablement ecosystems. With a proven direct sales model and growing momentum in the industry, Vodori offers a dynamic, purpose-driven environment where innovation and impact go hand in hand.

Is Vodori the Right Fit for You?

You might thrive at Vodori if you’re looking for:

• Purposeful work : You want your daily efforts to directly impact customers, contribute to company growth, and accelerate your own career path.
• A meaningful mission: You're inspired by helping life science companies deliver critical drugs, vaccines, devices, and diagnostics to patients around the world.
• A values-driven culture: You believe in putting customers first, thinking boldly, moving with urgency, striving for excellence, and keeping things simple.
• A grounded, respectful environment: You appreciate a culture rooted in Midwestern values—where humility, transparency, trust, and respect are part of the fabric of how we work.

As a highly impactful individual contributor, the Senior Solutions Consultant leads complex client engagements and technical projects. You will act as the hands-on project owner for Vodori’s existing customers after post go-live, helping them maintain, optimize, and expand their platform utilization. By driving the successful end-to-end delivery of customer-requested configurations (such as periodic system upgrades), implementing add-on modules (like AI or custom dashboards), and executing data migrations, you will serve as the independent execution engine that turns customer needs into reality. This is a post-sales role working with the customer maintain the system and adopt the Vodori product.

Thriving in this dynamic, hands-on position requires adaptability, exceptional prioritization skills, and a commitment to mastering product functionality. The Senior Solutions Consultant partners cross-functionally with Configuration Specialists (who execute technical setups), Customer Success Managers (who guide ongoing relationships), and the Customer Support team (who route incoming requests). Ultimately, this role is ideal for a professional blending strong business and technical acumen with leadership capabilities, comfort navigating ambiguity, and a passion for driving continuous value for our customers.

Responsibilities

• Lead the intake and discovery process for inbound configuration change requests, defining scope and identifying whether requests fall under standard support or require billable professional services.
• Act as the primary 'quarterback' for post go-live configuration projects, translating customer needs into clear, technical requirements and prioritizing the daily execution backlog for Configuration Specialists
• Facilitate working sessions and discovery calls with customers to solution complex workflows, actively managing scope and guiding customers toward best practices.
• Orchestrate repeatable programs like regular system upgrades (3x per year for each customer), customer-requested configuration maintenance, and the enablement of add-on modules like AI or dashboards.
• Perform internal Quality Assurance (QA) of technical configurations and lead User Acceptance Testing (UAT) with the customer, when relevant, prior to deployment.
• Manage the successful end-to-end delivery of additionally assigned specialized workstreams including expansion and upsell initiatives, data migrations, and system integrations.
• Manage training program, including executing ongoing training for live customers and ongoing maintenance and updating of our training hub.
• Leverage a deep understanding of product configurability to analyze customer needs and translate them into actionable, executable requirements and comprehensive project plans.
• Proactively navigate internal dependencies, customer contingencies, and competing priorities to ensure timely project delivery and maximize the platform's value.
• Define and adhere to project schedules, managing competing priorities and mitigating risks.

Requirements

• 5-7 years experience in professional services, managed services, process consulting, technical support, or a business analyst engagements, ideally in consulting, SaaS implementation, or sales (e.g., sales engineer).
• Familiarity with business process optimization, workflow, and enterprise content management concepts.
• Strong attention to detail, organization skills, and proficiency in project management.
• Proven ability to effectively prioritize work with strong follow-through on task completion.
• Direct client engagement experience with a track record of delivering high customer satisfaction.
• Ability to run and direct large meetings, juggling multiple stakeholders with competing interests and priorities.
• Strong written and verbal communication skills.
• Knowledge of the promotional content approval process or experience in regulated industries is a plus.
• Hands-on Jira experience for managing work, tracking program progress, and coordinating across teams.
• Experience with data cleaning, import, and migration (preferred); intermediate to advanced Excel skills are a bonus.
• Experience with customer management tools like GuideCX, Zendesk and HubSpot
• Proven ability to coordinate cross-functional resources
• Experience applying generative AI to enhance internal operational workflows and elevate customer-facing deliverables

The anticipated base salary range for this position is $100,000–$120,000 annually , depending on relevant experience, skills, qualifications and location.

We offer an attractive Total Rewards package that includes:

• Company bonus program or commission plan
• Stock options (that’s right, every employee owns a piece of Vodori)
• 401(k) with company match
• 10 weeks paid parental leave
• Unlimited vacation time (Yes, really!)
• Employee recognition programs

Vodori is an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical), including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex, (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), sexual orientation, military or veteran status, or other status protected by federal, state and/or local laws.