Post-Sales Service Engineer

WEG Electric Corp. (USA); Duluth (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

WEG Electric Corp. is seeking a Service Engineering Specialist in Duluth, GA to handle post-sales troubleshooting, programming, and wiring for WEG products.

You will answer technical calls and emails, including after-hours support, and provide quotes for repairs. The role involves documenting calls, assisting field staff with drawings, and performing inspections and root cause analyses to determine warranty eligibility.

Qualifications

• High school diploma or GED; associate degree preferred.
• Robust product and troubleshooting knowledge, required.
• Knowledge of schematics, drawings and service manuals.
• Demonstrated competency in complex scenarios.
• Knowledge to communicate clearly and effectively.

Responsibilities

• Provides technical support to customers and end users by phone or email with basic start-up of WEG products.
• Provides after-hours phone support.
• Sends Field Service Request Form to customer when requested or when scope goes beyond normal support.
• Assists field support personnel by providing drawings and using WEG resources.
• Sends Return Authorization Request Form to customer when requested or warranted.
• Records details of calls and emails in the technical support database.
• Records non-conformities of WEG products in the appropriate database.
• Reviews field service reports for warranty validation.
• Performs inspections on products (static and power test inspections) according to manuals.
• Performs root cause analysis to determine if failure is manufacturer defect or external.
• Provides quotes for repair of WEG products.
• Documents evaluations and costs in the database.
• Keeps benches and repairs lab organized and clean.
• Assists parts department in identifying parts for customers.
• Provides backup to Field Service Engineer and Repair Lab Engineer

Skills

Troubleshooting

Schematics

Product knowledge

Complex issues

Clear communication

Education

Associate degree in electrical/electronics

Job description

WEG Electric Corp. is seeking a Service Engineering Specialist in Duluth, GA to handle post-sales troubleshooting, programming, and wiring for WEG products.

You will answer technical calls and emails, including after-hours support, and provide quotes for repairs. The role involves documenting calls, assisting field staff with drawings, and performing inspections and root cause analyses to determine warranty eligibility.