Post-Sales Support & Warranty Specialist

WEG Electric Corp; Duluth (GA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Full benefits package

Competitive compensation

Job summary

WEG Electric Corp. is seeking a Service Support Specialist to oversee No Fault warranty claims and post‑sales inquiries.

You will manage customer communications, verify warranty eligibility, and coordinate with the Service Engineering team to resolve issues efficiently. Responsibilities include handling inbound requests via phone and email, analyzing data, processing claims, and supporting cross‑functional teams to improve processes.

Qualifications

• High school diploma required; associate degree preferred.
• 2+ years in post‑sales operations or customer service.
• Experience with warranty terms and claims processes.
• Strong communication and organizational skills.
• Proficiency with SharePoint, MS Teams, Windows OS; SAP experience beneficial.

Responsibilities

• Provide after‑sale support via phone and email.
• Take ownership of customer issues through resolution.
• Respond to warranty inquiries and eligibility information.
• Analyze warranty data and communicate findings to teams.
• Manage NF warranty claims and reimbursements per policy.
• Train new staff on processes and tools.
• Collaborate with internal departments to resolve issues.

Skills

Customer service

Communication

Time management

Problem solving

Attention to detail

Phone support

Email support

Education

High school diploma

Associate degree in administration/electrical/electronics

Tools

SharePoint

MS Teams

Windows OS

SAP

Job description

WEG Electric Corp. is seeking a Service Support Specialist to oversee No Fault warranty claims and post‑sales inquiries.

You will manage customer communications, verify warranty eligibility, and coordinate with the Service Engineering team to resolve issues efficiently. Responsibilities include handling inbound requests via phone and email, analyzing data, processing claims, and supporting cross‑functional teams to improve processes.