Post-Sales Warranty & Service Support Specialist

WEG Electric Corp. (USA); Duluth (GA); On-site; USD 42,000 - 52,000; Full time

Job summary

WEG Electric Corp. (USA) is seeking a Service Support Specialist I to support internal operations and assist customers with No Fault warranty claims and post-sales inquiries.

The role focuses on efficient issue resolution and maintaining clear communication with customers and cross-functional teams. The ideal candidate will have 2+ years of related experience, strong problem-solving and customer service skills, and proficiency with SharePoint, MS Teams, and ERP systems such as SAP.

Qualifications

• Minimum: high school diploma or equivalent.
• Experience in post-sales operations preferred.
• Strong problem-solving and customer service skills.
• Excellent communication and organizational abilities.
• Proficient with common business tools (SharePoint, MS Teams).

Responsibilities

• Provide after-sale support to customers via daily requests (phone and email).
• Take ownership of customer issues throughout resolution, ensuring satisfaction.
• Respond to warranty terms, service shops, and data inquiries.
• Provide technical documentation and warranty eligibility information.
• Analyze warranty claim data and determine accuracy by type and period.

Skills

Customer service

Communication skills

Problem solving

Time management

Team collaboration

SharePoint

MS Teams

Windows OS

ERP systems

SAP

Education

High school diploma or equivalent

Associate degree in administration, electrical, electronics, or related field

Tools

SharePoint

MS Teams

Windows Operating Systems

SAP

Job description

WEG Electric Corp. (USA) is seeking a Service Support Specialist I to support internal operations and assist customers with No Fault warranty claims and post-sales inquiries.

The role focuses on efficient issue resolution and maintaining clear communication with customers and cross-functional teams. The ideal candidate will have 2+ years of related experience, strong problem-solving and customer service skills, and proficiency with SharePoint, MS Teams, and ERP systems such as SAP.