Sales Support Representative

WEG Electric Corp; Duluth (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

WEG Electric Corp in Duluth, GA is seeking a Sales Support Representative. This role involves providing support and order information, emphasizing teamwork and customer service excellence.

Responsibilities include assisting customers, processing claims, and handling orders. Candidates should hold a high school diploma and possess solid Microsoft Office skills with at least one year of related experience. This position offers a competitive compensation and full benefits package.

Qualifications

• 1+ year of related experience required.

Responsibilities

• Supports ISR’s and customers by providing tracking information and freight charges.
• Processes freight claims and works with freight companies for resolution.
• Issues return goods authorization to customers and manages warehouse coordination.

Skills

Functional Microsoft Office skills

Customer Service

Familiarity with the product catalog

General industry terminology knowledge

Basic knowledge of Business Operation System

Education

High School diploma and or GED

Job description

WEG Electric Corp. has a great opportunity for a Sales Support Representative to join our team in Duluth, GA. This role provides support and order information with a focus on professional teamwork while striving to deliver resolutions and excellent customer service.

Primary Responsibilities

• Supports ISR’s and customers by providing tracking information, freight charges and POD’s.
• Processes freight claims and work with freight companies to ensure resolution.
• Submits corrected Bills of Lading to freight companies.
• Communicates with other departments to help resolve credit and shipping issues, etc.
• Issues return goods authorization to the customer and work with warehouse personnel to ensure that goods are acceptable for restock and return is closed. This should be done in close consultation with more senior members of the team to insure accuracy.
• Runs open order report and open credit report to accurately update the reports for monthly projections.
• Processes rebate orders.
• Processes Co-op dollars (credits) in Apprise.
• Orders catalogs, brochures and literature to fulfill customer’s requests.
• Other duties and tasks as assigned.

Education

• High School diploma and or GED.

Knowledge / training

• Functional Microsoft Office skills.
• Customer Service.
• Familiarity with the product catalog.
• Familiarity with general industry terminology and product naming conventions.
• Basic knowledge Business Operation System.

Experience

• 1+ year of related experience.

About WEG Electric Corp.

WEG is the largest industrial electric motor manufacturer in the Americas and one of the largest manufacturers of electric motors in the world producing more than 21 million units annually. Founded in 1961, WEG operates mainly in the sector of capital goods, having five main businesses: Motors, Energy, Automation, Coatings Transmission & Distribution, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators. The US corporate office is located in Duluth, GA with manufacturing units in Minnesota, Indiana and Missouri with over 30 thousand employees worldwide. Visit our website to learn more: www.weg.net

We offer a pleasant work environment, competitive compensation and full benefits package. To Apply: All candidates must submit an updated resume and complete our application in order to be considered for this position. Must be authorized to work in the United States. WEG does not offer visa sponsorship for this role.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.