Customer-Centric Territory Sales & Support Specialist

WEG Electric Corp. (USA); Duluth (GA); On-site; USD 52,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Full benefits package

Job summary

WEG Electric Corp. (USA) in Duluth, GA is seeking a Territory Sales Specialist to support customers and outside sales teams, guiding them through WEG's offerings to ensure a positive experience. This role focuses on rapid response, accurate order processing, and timely delivery in a fast-paced environment.

You will coordinate with the outside sales team, onboard new customers, and help identify opportunities to grow business while maintaining exceptional customer service standards.

Qualifications

• 1+ years of experience supporting customers or outside sales personnel.
• Functional Microsoft Office skills.
• Moderate understanding of industry trends, market forces, and customer expectations.
• Basic product knowledge and applications.
• Proficiency with the product catalog.
• Phone etiquette for customer interaction.

Responsibilities

• Guide customers and outside teams through the inner workings of WEG to ensure a positive and complete customer experience.
• Receive and process orders, verifying all information to support order accuracy, on time delivery, and the customer experience.
• Quickly and confidently support requests for customers.
• Evaluate and process inquiries to provide pricing, stock availability, necessary modification and/or engineering requirements to ensure the proper product options are presented.
• Proactively follow up on opportunities to ensure all customer expectations have been met.
• Oversees all company identified accounts to ensure the customer base continues to support company goals.
• Responsible to coordinate with and provide support to an assigned list of outside sales team members, with a focus on removing obstacles to enhance their ability to focus on the growth of new business.
• Responsible to lead the on-boarding process for new customers and develop those accounts until they can transition to a team account.

Skills

MS Office

Customer service

Phone etiquette

Product knowledge

Education

High School diploma

Job description

WEG Electric Corp. (USA) in Duluth, GA is seeking a Territory Sales Specialist to support customers and outside sales teams, guiding them through WEG's offerings to ensure a positive experience. This role focuses on rapid response, accurate order processing, and timely delivery in a fast-paced environment.

You will coordinate with the outside sales team, onboard new customers, and help identify opportunities to grow business while maintaining exceptional customer service standards.