Service Engineering Specialist

WEG Electric Corp. (USA); Duluth (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

WEG Electric Corp. is seeking a Service Engineering Specialist in Duluth, GA to handle post-sales troubleshooting, programming, and wiring for WEG products.

You will answer technical calls and emails, including after-hours support, and provide quotes for repairs. The role involves documenting calls, assisting field staff with drawings, and performing inspections and root cause analyses to determine warranty eligibility.

Qualifications

• High school diploma or GED; associate degree preferred.
• Robust product and troubleshooting knowledge, required.
• Knowledge of schematics, drawings and service manuals.
• Demonstrated competency in complex scenarios.
• Knowledge to communicate clearly and effectively.

Responsibilities

• Provides technical support to customers and end users by phone or email with basic start-up of WEG products.
• Provides after-hours phone support.
• Sends Field Service Request Form to customer when requested or when scope goes beyond normal support.
• Assists field support personnel by providing drawings and using WEG resources.
• Sends Return Authorization Request Form to customer when requested or warranted.
• Records details of calls and emails in the technical support database.
• Records non-conformities of WEG products in the appropriate database.
• Reviews field service reports for warranty validation.
• Performs inspections on products (static and power test inspections) according to manuals.
• Performs root cause analysis to determine if failure is manufacturer defect or external.
• Provides quotes for repair of WEG products.
• Documents evaluations and costs in the database.
• Keeps benches and repairs lab organized and clean.
• Assists parts department in identifying parts for customers.
• Provides backup to Field Service Engineer and Repair Lab Engineer

Skills

Troubleshooting

Schematics

Product knowledge

Complex issues

Clear communication

Education

Associate degree in electrical/electronics

Job description

About The Role

WEG Electric Corp. has an excellent opportunity for a Service Engineering Specialist. You will answer technical calls and emails dealing with post-sales troubleshooting, programming and wiring for WEG products.

About The Role

WEG Electric Corp. has an excellent opportunity for a Service Engineering Specialist. You will answer technical calls and emails dealing with post-sales troubleshooting, programming and wiring for WEG products.

Primary Responsibilities

• Provides technical support to customers and end users, by phone or email with basic start-up of WEG products.
• Provides after-hours phone support.
• Sends Field Service Request Form to customer when requested or when scope of customer request extends beyond expected boundaries of reasonable phone or email support.
• Assists field support personnel via phone or email as needed by providing drawings and the use of available WEG resources.
• Sends Return Authorization Request Form to customer when requested or when deemed appropriate.
• Records details of calls and email in technical support database.
• Records non-conformities of WEG products in the appropriate database.
• Reviews field service reports as needed for warranty validation.
• Performs inspections on products (static and power test inspections) according to technical manuals for each product.
• Performs root cause analysis to determine, if possible, whether failure is a manufacturer defect or external, for warranty or denial purposes.
• Provides quotes, for the repair of WEG products.
• Records details of evaluations, defective parts found with cost of each, determination of worthiness of repair in the appropriate database.
• Keeps workbenches and repairs lab organized and clean.
• Assists the parts department on identifying parts for customers.
• Provides back-up to Field Service Engineer and Repair Lab Engineer

Education

• High School/GED - Associate degree in electrical or electronics or equivalent is preferred.

Knowledge / Training

• Department procedures.
• Robust product and troubleshooting knowledge, required.
• Knowledge of schematics, drawings and service manuals.
• Demonstrated competency in complex scenarios.
• Knowledge to handle all levels of service issues.
• Knowledge to communicate clearly and effectively.

Experience

• 1+ years of related experience.

About WEG Electric Corp.

WEG is the largest industrial electric motor manufacturer in the Americas and one of the largest manufacturers of electric motors in the world producing more than 21 million units annually. Founded in 1961, WEG operates mainly in the sector of capital goods, having five main businesses: Motors, Energy, Automation, Coatings Transmission & Distribution, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators. The US corporate office is located in Duluth, GA with manufacturing units in Minnesota, Indiana and Missouri with over 30 thousand employees worldwide. Visit our website to learn more: www.weg.net

We offer a pleasant work environment, competitive compensation and full benefits package.

Must be authorized to work in the United States. WEG does not offer visa sponsorship for this role.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.