Post-Sales Implementation & Adoption Lead

Waystar, Inc; Louisville (KY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive total rewards (base salary

bonus, if applicable)

Customizable benefits package

3 weeks PTO + 13 holidays + 2 personal

Paid parental leave

Education assistance opportunities

LinkedIn Learning access

401(K) with company match

Pet insurance

Employee resource groups

Diversity and inclusion initiatives

Job summary

Waystar, Inc. in Louisville, KY is seeking a post-sale implementation specialist to deliver setup, data migrations and troubleshooting after the sale. You will configure software based on client requirements and support the deployment lifecycle.

Collaborate with project managers and senior specialists, prepare documentation, and help clients achieve a fully functioning system while learning Best practices.

Qualifications

• Bachelor's degree in CS, IT, business administration, or related field, or equivalent experience.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and interpersonal abilities; able to explain technical concepts clearly.
• Proficiency with Microsoft Office and business software.

Responsibilities

• Execute initial software configurations and system setups per client requirements.
• Perform data import and migration using provided tools.
• Test solutions to ensure functionality and data integrity.
• Provide first-level post-implementation support and escalate complex issues.
• Create and maintain implementation documentation and knowledge base.
• Collaborate with senior specialists and project managers to ensure timely delivery.
• Participate in client calls to gather requirements and provide progress updates.
• Continuously learn Waystar product features and implementation best practices.

Skills

Analytical

Problem-solving

Communication

Interpersonal

Education

Bachelor's degree in CS/IT or related field

Tools

Microsoft Office Suite

Job description

Waystar, Inc. in Louisville, KY is seeking a post-sale implementation specialist to deliver setup, data migrations and troubleshooting after the sale. You will configure software based on client requirements and support the deployment lifecycle.

Collaborate with project managers and senior specialists, prepare documentation, and help clients achieve a fully functioning system while learning Best practices.