Enterprise Tech Support Analyst - Strategic Client Advocate

Waystar, Inc.; Louisville (KY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive total rewards

Customizable benefits

Generous paid time off

Paid parental leave

Education assistance

Mental health and family planning programs

401(K) with company match

Pet insurance

Job summary

Waystar, Inc. is looking for an Enterprise Technical Support Analyst in Louisville, Kentucky, to serve as a front‑line support for strategic clients. The role involves addressing simple to complex client issues through calls or a web portal, requiring excellent communication and client service skills.

The ideal candidate has a bachelor's degree and experience in healthcare or technology support. The position offers a range of perks including competitive rewards, customizable benefits, and generous paid time off.

Qualifications

• 4-year bachelor’s degree preferred.
• Experience in healthcare or technology support is preferred.
• Demonstrated knowledge of Microsoft applications.

Responsibilities

• Answer incoming calls and web cases from clients.
• Resolve client support cases through outbound calls as needed.
• Document support cases thoroughly.
• Identify client concerns and ensure timely resolution.
• Participate in other duties or projects as assigned.

Skills

Client service skills

Troubleshooting skills

Analytical skills

Communication skills

Team collaboration

Education

4-year bachelor’s degree

Tools

Microsoft applications (Outlook, Word, Excel)

EDI files

Job description

Waystar, Inc. is looking for an Enterprise Technical Support Analyst in Louisville, Kentucky, to serve as a front‑line support for strategic clients. The role involves addressing simple to complex client issues through calls or a web portal, requiring excellent communication and client service skills.

The ideal candidate has a bachelor's degree and experience in healthcare or technology support. The position offers a range of perks including competitive rewards, customizable benefits, and generous paid time off.