Enterprise Tech Support Analyst - Strategic Client Advocate

Waystar; Louisville (KY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive total rewards (base salary + bonus)

Customizable benefits package

Generous paid time off

Paid parental leave

Education assistance opportunities

Free mental health programs

401(k) program with company match

Pet insurance

Job summary

Waystar in Louisville, KY is seeking an Enterprise Technical Support Analyst to provide front-line support for strategic clients. The role involves handling urgent support inquiries via phone and web, documenting cases, and ensuring timely resolutions.

The ideal candidate will have a bachelor’s degree, client service experience, and exceptional troubleshooting skills. Waystar offers a competitive rewards package, including customizable benefits and generous paid time off.

Qualifications

• Experience in healthcare (billing, coding) or technology support.
• Working knowledge of EDI files is a bonus.
• Demonstrated knowledge of Microsoft applications (Outlook, Word, Excel).

Responsibilities

• Answer incoming calls and/or web cases from strategic clients.
• Document support cases with research steps and resolution.
• Identify client concerns and engage internal resources for resolution.

Skills

Exceptional client service skill

Excellent troubleshooting skills

Analytical skills

Critical thinking

Team player

Education

4-year bachelor's degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Waystar in Louisville, KY is seeking an Enterprise Technical Support Analyst to provide front-line support for strategic clients. The role involves handling urgent support inquiries via phone and web, documenting cases, and ensuring timely resolutions.

The ideal candidate will have a bachelor’s degree, client service experience, and exceptional troubleshooting skills. Waystar offers a competitive rewards package, including customizable benefits and generous paid time off.