Solution Adoption Project Manager

Waystar; Louisville, Northern (KY, KY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive total rewards

Customizable benefits package

Paid time off 3 weeks + 13 holidays

Paid parental leave

Education assistance opportunities and

LinkedIn Learning access

401(K) with company match

Pet insurance

Job summary

Waystar is seeking a post-sale Implementation Specialist to support installation, configuration, and data migration for client implementations. The role emphasizes after-sales technical support, collaboration with project managers, and ensuring solutions meet customer requirements.

The position requires a bachelor’s degree or equivalent experience, strong analytical skills, and clear communication. Prior customer-facing experience is a plus, with opportunities for growth in a dynamic healthcare

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field, or equivalent practical experience.
• Strong analytical and problem-solving skills with attention to detail.
• Basic understanding of software implementation methodologies.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Proficiency in using business software applications (e.g., Microsoft Office Suite).
• Ability to work independently and as part of a team in a fast-paced environment.
• Prior experience in a customer-facing role or technical support is a plus.

Responsibilities

• Execute initial software configurations and system setups based on client requirements and project specifications.
• Perform data import and migration activities using provided tools and adhering to established procedures.
• Conduct basic testing of implemented solutions to ensure functionality and data integrity.
• Provide first-level technical support to clients during the implementation period, troubleshooting minor issues and escalating complex problems.
• Assist in creating and maintaining implementation documentation and knowledge base articles.
• Collaborate with senior implementation specialists and project managers to ensure timely and successful project delivery.
• Participate in client calls and meetings to gather requirements and provide updates on implementation progress.
• Continuously learn and stay updated on Waystar's product features and implementation best practices.

Skills

Analytical reasoning

Problem solving

Communication

Interpersonal skills

Independent & teamwork

Education

Bachelor's degree or equivalent practical experience

Tools

Microsoft Office Suite

Job description

ABOUT THIS POSITION

Post-sale technical staff position in which predominant job responsibilities and requirements occur after the sale of the company’s product to the client. Provides post-sales technical expertise during the installation, implementation and maintenance of company products. May be involved in implementing detailed customer installation requirements and / or customization. Ensures that client’s needs have been met and that the product / solution is fully functioning according to specification. May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications. Report only those incumbents with incentives not tied to product sales. If on a sales incentive plan, match Applications / Systems Engineering - Post-Sales - Sales Plan. This is an individual contributor role.

WHAT YOU'LL DO

• Execute initial software configurations and system setups based on client requirements and project specifications.

• Perform data import and migration activities using provided tools and adhering to established procedures.

• Conduct basic testing of implemented solutions to ensure functionality and data integrity.

• Provide first-level technical support to clients during the implementation period, troubleshooting minor issues and escalating complex problems.

• Assist in creating and maintaining implementation documentation and knowledge base articles.

• Collaborate with senior implementation specialists and project managers to ensure timely and successful project delivery.

• Participate in client calls and meetings to gather requirements and provide updates on implementation progress.

• Continuously learn and stay updated on Waystar's product features and implementation best practices.

WHAT YOU'LL NEED

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent practical experience.

• Strong analytical and problem-solving skills with attention to detail.

• Basic understanding of software implementation methodologies.

• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.

• Proficiency in using business software applications (e.g., Microsoft Office Suite).

• Ability to work independently and as part of a team in a fast-paced environment.

• Prior experience in a customer-facing role or technical support is a plus.

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (https://twitter.com/Waystar) on Twitter.

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)

• Customizable benefits package (3 medical plans with Health Saving Account company match)

• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays

• Paid parental leave (including maternity + paternity leave)

• Education assistance opportunities and free LinkedIn Learning access

• Free mental health and family planning programs, including adoption assistance and fertility support

• 401(K) program with company match

• Pet insurance

• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Category: Client Operations

Job Type: Full time

Req ID: R3331