Post-Sales Implementation Specialist

Waystar; Louisville, Northern (KY, KY); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive total rewards

Customizable benefits package

Paid time off 3 weeks + 13 holidays

Paid parental leave

Education assistance opportunities and

LinkedIn Learning access

401(K) with company match

Pet insurance

Job summary

Waystar is seeking a post-sale Implementation Specialist to support installation, configuration, and data migration for client implementations. The role emphasizes after-sales technical support, collaboration with project managers, and ensuring solutions meet customer requirements.

The position requires a bachelor’s degree or equivalent experience, strong analytical skills, and clear communication. Prior customer-facing experience is a plus, with opportunities for growth in a dynamic healthcare

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field, or equivalent practical experience.
• Strong analytical and problem-solving skills with attention to detail.
• Basic understanding of software implementation methodologies.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Proficiency in using business software applications (e.g., Microsoft Office Suite).
• Ability to work independently and as part of a team in a fast-paced environment.
• Prior experience in a customer-facing role or technical support is a plus.

Responsibilities

• Execute initial software configurations and system setups based on client requirements and project specifications.
• Perform data import and migration activities using provided tools and adhering to established procedures.
• Conduct basic testing of implemented solutions to ensure functionality and data integrity.
• Provide first-level technical support to clients during the implementation period, troubleshooting minor issues and escalating complex problems.
• Assist in creating and maintaining implementation documentation and knowledge base articles.
• Collaborate with senior implementation specialists and project managers to ensure timely and successful project delivery.
• Participate in client calls and meetings to gather requirements and provide updates on implementation progress.
• Continuously learn and stay updated on Waystar's product features and implementation best practices.

Skills

Analytical reasoning

Problem solving

Communication

Interpersonal skills

Independent & teamwork

Education

Bachelor's degree or equivalent practical experience

Tools

Microsoft Office Suite

Job description

Waystar is seeking a post-sale Implementation Specialist to support installation, configuration, and data migration for client implementations. The role emphasizes after-sales technical support, collaboration with project managers, and ensuring solutions meet customer requirements.

The position requires a bachelor’s degree or equivalent experience, strong analytical skills, and clear communication. Prior customer-facing experience is a plus, with opportunities for growth in a dynamic healthcare