Strategic Enterprise Tech Support Analyst

Waystar, Inc.; Louisville (KY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive total rewards

Customizable benefits package

Generous paid time off

Paid parental leave

Education assistance

401(K) program with company match

Pet insurance

Employee resource groups

Job summary

Waystar, Inc. is looking for an Enterprise Technical Support Analyst in Louisville, KY. This position serves as the first contact for support among strategic clients, handling inquiries through phone and web. The role requires excellent communication skills and a bachelor's degree is preferred.

The analyst will troubleshoot client issues, document cases thoroughly, and engage internal resources for timely resolutions. Benefits include a competitive package, flexible time off, and paid parental leave, along with a commitment to diversity and inclusion.

Qualifications

• 4-year bachelor’s degree preferred.
• Experience in healthcare, medical billing, coding, or technology support is preferred.
• Demonstrated knowledge of Microsoft applications.
• Act as a self-starter with critical thinking skills.

Responsibilities

• Answer incoming calls and web cases from clients.
• Document support cases thoroughly.
• Identify client concerns for timely resolution.
• Communicate effectively within and outside the department.

Skills

Client service skills

Troubleshooting

Analytical skills

Communication skills

Teamwork

Education

4-year bachelor's degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Waystar, Inc. is looking for an Enterprise Technical Support Analyst in Louisville, KY. This position serves as the first contact for support among strategic clients, handling inquiries through phone and web. The role requires excellent communication skills and a bachelor's degree is preferred.

The analyst will troubleshoot client issues, document cases thoroughly, and engage internal resources for timely resolutions. Benefits include a competitive package, flexible time off, and paid parental leave, along with a commitment to diversity and inclusion.