GTM Strategy & Operations Manager, Post-Sales

Zip; New York (NY); On-site; USD 153,000 - 189,000; Full time

Benefits offered by this job

Team building events

Happy hours

Job summary

Zip is the AI platform for enterprise procurement—built for humans and agents working together. As part of Zip's GTM Strategy & Operations team, you'll be the primary business partner to the Customer Success organization—owning the operating rhythms, models, and metrics that determine how the team covers, retains, and grows the customer base.

You'll standardize post-sales processes across teams, partner with Sales, Marketing, CS, Product, and Finance, and use SQL, spreadsheets, and BI tools to

Qualifications

• 8+ years in customer success/post-sales operations or similar high-performance environment.
• Strong analytical and modeling skills; fluent in Excel/Sheets; SQL knowledge or willingness to learn.
• Deep understanding of the post-sale customer lifecycle and SaaS metrics (NRR, GRR, churn).
• Experience with RevOps systems like Salesforce, Gong, Superset.

Responsibilities

• Own post-sales operations for the org: lead day-to-day operations and long-term planning, including book design and rebalancing, segmentation, metrics, reporting.
• Act as a strategic thought partner: be the go-to partner for post-sales leadership and execs - solving problems and framing key decisions.
• Drive GTM cadence and accountability: run the operating rhythm - book reviews, renewal forecast calls, at-risk and churn reviews, QBRs, and leadership syncs.
• Lead cross-functional execution across Sales, Marketing, CS, Product, and Finance.
• Build with data: use SQL, spreadsheets, and BI tools to structure analysis and uncover insights.
• Own special projects: renewal forecast processes and health score system.

Skills

Analytical & modeling skills

SQL / data analysis

Excel / Sheets

Executive communication

Tools

Salesforce

Gong

Apache Superset

SQL tooling

Job description

Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.

The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.

Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.

Your Role

As a member of Zip's GTM Strategy & Operations team, you'll be the primary business partner to Zip's Customer Success organization — owning the operating rhythms, models, and metrics that determine how the team covers, retains, and grows the customer base.

You'll bring structure to a fast-scaling org: standardizing ways of working across post-sales, and driving the cross-functional collaboration with adjacent teams (from Sales & Account Management to Technical Support) that a coherent customer experience depends on.

You’ll operate as a true business partner and execution arm for our Post-Sales leaders - owning the core rhythms, models, and metrics that power Customer Success performance.

What You'll Do

• Own post-sales operations for the org: Lead day-to-day operations and long-term planning, including book design and rebalancing, segmentation, metrics, reporting, and "whatever it takes."
• Act as a strategic thought partner: Be the go-to partner for post-sales leadership and execs - whether it's solving complex problems, framing key decisions, or bringing structure to ambiguity.
• Drive GTM cadence and accountability: Run the operating rhythm - owning book reviews, renewal forecast calls, at-risk and churn reviews, QBRs, and leadership syncs. You'll push velocity, track outcomes, and ensure every meeting drives impact.
• Lead cross-functional execution: Work across Sales, Marketing, CS, Product, and Finance to drive strategic initiatives forward - bringing a GTM perspective to company-wide efforts and ensuring alignment across teams.
• Build with data: Use SQL, spreadsheets, and BI tools to structure analysis, validate assumptions, and uncover insights that improve GTM execution and drive growth
• Own special projects: From building a renewal forecast process to redefining our health score system - you’ll own critical, high-impact workstreams that move the business forward.

What We’re Looking For

• 8+ years of experience in customer success/post-sale operations, sales strategy, revenue operations, consulting, investing, or a similar high-performance environment.
• Strong analytical and modeling skills - you're fluent in Excel/Sheets and can write SQL or are willing to learn.
• Deep understanding of the post-sale customer lifecycle and SaaS business models, with battle-tested views on retention and expansion metrics (NRR, GRR, churn), account health and CSM/Solutions Consultant coverage models, and implementation/time-to-value velocity.
• Experience working closely with RevOps systems like Salesforce, Gong, Superset and others.
• Excellent written and verbal communication - you can structure thinking clearly, write concise memos, and present to executives with confidence.
• Attention to detail - you go deep on problems, sweat the edge cases, and set the quality bar high.
• High bias for action - you move fast, think in tradeoffs, and find a way forward when others see blockers.
• Technically inclined - you're not afraid of Salesforce Flows, brittle validation rules, or stitching together data across systems.
• A collaborative mindset - you're opinionated but open to all perspectives, and you know how to drive alignment across stakeholders.
• A proven operator - you've managed large, ambiguous projects that required both strategic thinking and tactical execution.

The salary range for this role is $153,000 - $189,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.

At Zip, we’re committed to providing our employees with everything they need to do their best work.

• Team building events & happy hours

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong.