Post-Sales GTM Strategy & Operations Lead

Zip; New York (NY); On-site; USD 153,000 - 189,000; Full time

Benefits offered by this job

Team building events

Happy hours

Job summary

Zip is the AI platform for enterprise procurement—built for humans and agents working together. As part of Zip's GTM Strategy & Operations team, you'll be the primary business partner to the Customer Success organization—owning the operating rhythms, models, and metrics that determine how the team covers, retains, and grows the customer base.

You'll standardize post-sales processes across teams, partner with Sales, Marketing, CS, Product, and Finance, and use SQL, spreadsheets, and BI tools to

Qualifications

• 8+ years in customer success/post-sales operations or similar high-performance environment.
• Strong analytical and modeling skills; fluent in Excel/Sheets; SQL knowledge or willingness to learn.
• Deep understanding of the post-sale customer lifecycle and SaaS metrics (NRR, GRR, churn).
• Experience with RevOps systems like Salesforce, Gong, Superset.

Responsibilities

• Own post-sales operations for the org: lead day-to-day operations and long-term planning, including book design and rebalancing, segmentation, metrics, reporting.
• Act as a strategic thought partner: be the go-to partner for post-sales leadership and execs - solving problems and framing key decisions.
• Drive GTM cadence and accountability: run the operating rhythm - book reviews, renewal forecast calls, at-risk and churn reviews, QBRs, and leadership syncs.
• Lead cross-functional execution across Sales, Marketing, CS, Product, and Finance.
• Build with data: use SQL, spreadsheets, and BI tools to structure analysis and uncover insights.
• Own special projects: renewal forecast processes and health score system.

Skills

Analytical & modeling skills

SQL / data analysis

Excel / Sheets

Executive communication

Tools

Salesforce

Gong

Apache Superset

SQL tooling

Job description

Zip is the AI platform for enterprise procurement—built for humans and agents working together. As part of Zip's GTM Strategy & Operations team, you'll be the primary business partner to the Customer Success organization—owning the operating rhythms, models, and metrics that determine how the team covers, retains, and grows the customer base.

You'll standardize post-sales processes across teams, partner with Sales, Marketing, CS, Product, and Finance, and use SQL, spreadsheets, and BI tools to