Post-Sale Support & Payment Resolution Specialist

Ritchie Bros.; Fort Worth (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

RB Global is hiring a Post Sale Support Specialist in our Yard Operations team to deliver first-class service across live and online platforms. You will handle customer questions about post-sale issues, including sales tax, payment collection, and disputes, ensuring timely resolutions and adherence to company policies.

The ideal candidate has 1–3 years in collections or sales tax with strong communication skills and a customer-service mindset.

Qualifications

• 1-3 years working within a collections or sales tax environment with emphasis on customer service and quick resolution.
• Excellent verbal and written communication skills.

Responsibilities

• Communicate with customers regarding payment status and options; explain policy and penalties when applicable.
• Review and adjust sales tax; issue refunds when appropriate.
• Handle initial stages of dispute resolution by listening to customers and determining the resolution steps.

Skills

Communication skills

Customer service

Job description

RB Global is hiring a Post Sale Support Specialist in our Yard Operations team to deliver first-class service across live and online platforms. You will handle customer questions about post-sale issues, including sales tax, payment collection, and disputes, ensuring timely resolutions and adherence to company policies.

The ideal candidate has 1–3 years in collections or sales tax with strong communication skills and a customer-service mindset.