Post-Payment Client Success & Implementation Lead

Color Employer, LLC; Pennsylvania; Hybrid; USD 125,000 - 188,000; Full time

Job summary

Lyric seeks a senior implementation leader to guide client engagements across discovery, design, and deployment of payment integrity solutions. You will own requirements, drive data discovery and mapping, and ensure governance and delivery across cross-functional teams.

Responsibilities include leading go-live readiness, post-go-live support, and maintaining high client satisfaction through expert guidance on COB, DRG review, coding, and reconciliation.

Qualifications

• Bachelor's degree in healthcare administration, business, information systems, data analytics, project management, or a related field.
• 7+ years of progressive experience in healthcare payment integrity, payer claims operations, healthcare technology implementation, business analysis, consulting, or related.
• 5+ years leading complex, client-facing healthcare implementations or workstreams from discovery to go-live.
• Expert-level knowledge of post-payment payment integrity across COB, data mining, DRG review, coding or clinical chart review, overpayment recovery, appeals, or reconciliation.

Responsibilities

• Lead discovery sessions, demonstrations, status reviews, and executive-ready updates with assigned payer clients.
• Own the end-to-end requirements lifecycle, documentation, traceability, validation, and approval processes.
• Provide expertise across post-payment payment integrity including COB, data mining, DRG review, coding, and reconciliation.
• Lead business-focused data discovery, mapping, and validation with client and Lyric teams.
• Coordinate cross-functional delivery and governance across multiple internal teams; manage RAID and decision logs.
• Oversee testing readiness, go-live activities, and post-go-live support with clients.

Skills

Client-facing leadership

Requirements gathering

Data mapping

Risk/ RAID management

Education

Bachelor's degree in healthcare administration, business, information systems, data analytics, project management, or related field

Tools

Jira

Azure DevOps

Confluence

Job description

Lyric seeks a senior implementation leader to guide client engagements across discovery, design, and deployment of payment integrity solutions. You will own requirements, drive data discovery and mapping, and ensure governance and delivery across cross-functional teams.

Responsibilities include leading go-live readiness, post-go-live support, and maintaining high client satisfaction through expert guidance on COB, DRG review, coding, and reconciliation.