Post-Launch Operations Lead – Fragrance

Osmo; Elizabeth (NJ); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Growth opportunities

Equity

Dental & vision coverage

Flexible PTO

401(k) match

Catered Lunch & Shuttle

Commuter benefits

Job summary

Osmo in Elizabeth, NJ is seeking an experienced Operations and Customer Success professional to own post-launch handoffs, coordinate production readiness, and align manufacturing with customer commitments. You will lead cross-functional teams, manage end-to-end orders, and drive proactive risk management to ensure on-time delivery.

The role requires 8+ years in manufacturing coordination, supply chain, or similar fields, with a proven ability to close gaps and communicate effectively with

Qualifications

• 8+ years across customer success, operations, manufacturing coordination, supply chain, or project management.
• Experience supporting cross-functional programs in manufacturing or consumer products.
• Strong track record closing gaps and driving on-time delivery without compromising quality.

Responsibilities

• Own the Customer Relationship Post-Launch and provide proactive updates.
• Coordinate Manufacturing Readiness: track material, fragrance, packaging, and milestones.
• Align Production to Customer Commitments and deployment schedules.
• Manage Orders End to End from handoff through fulfillment and changes.
• Drive Cross-Functional Execution across Manufacturing, Procurement, Product Development, Quality, and Turnkey Delivery.
• Lead Escalations with reviews and discussions when milestones are at risk.
• Catch Risk Early and coordinate mitigation plans.
• Support oil shipment planning as part of the handoff.
• Improve the System with new tools, reporting, and workflows.

Skills

Operational experience

Cross-functional comms

Close gaps

Project management

Tools

ERP systems

CRM systems

PM software

Job description

Osmo in Elizabeth, NJ is seeking an experienced Operations and Customer Success professional to own post-launch handoffs, coordinate production readiness, and align manufacturing with customer commitments. You will lead cross-functional teams, manage end-to-end orders, and drive proactive risk management to ensure on-time delivery.

The role requires 8+ years in manufacturing coordination, supply chain, or similar fields, with a proven ability to close gaps and communicate effectively with