Product Launch Operations Manager

Osmo; New York (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Real Growth Path

Equity in a high-growth company

Health coverage 100% dental and vision

Flexible PTO and family leave

401(k) with company match

Catered Lunch — Mon/Wed/Fri; Newark,NJ

Commuter benefits

Job summary

Osmo is a digital olfaction company that builds systems to move fragrance projects from onboarding into production, fulfillment, and deployment. You’ll own the handoff after launch, acting as the primary operational contact for customers and coordinating with manufacturing, procurement, product development, quality, and delivery teams.

You’ll need 6+ years across customer success, operations, or manufacturing coordination, with a drive to close gaps and keep projects on schedule.

Qualifications

• 6+ years in CS, operations, or manufacturing coordination.
• Experience supporting customer-facing programs in manufacturing or consumer products.
• Tenacious about closing gaps across procurement, production, and customer communication.
• Strong stakeholder management and cross-functional communication.
• Curious about how fragrance is made and production sequencing.
• Organized under pressure with multi-project management.

Responsibilities

• Own the Customer Relationship Post-Launch — primary operational contact for assigned customers.
• Coordinate Manufacturing Readiness — track material, fragrance, packaging, and milestones.
• Align Production to Customer Commitments — keep priorities in sync with promises.
• Manage Orders End to End — from handoff to fulfillment, including changes.
• Drive Cross-Functional Execution — coordinate across Manufacturing, Procurement, Product Development, Quality, and Turnkey Delivery.
• Lead Escalations — run reviews when milestones or expectations are at risk.
• Catch Risk Early — identify risks and build mitigation plans.
• Support Oil Shipment Planning — coordinate readiness for oil shipments.
• Improve the System, Not Just the Ticket — support tools and workflows for scalability.

Skills

Operational excellence

Cross-functional communication

Project management

Customer success

Manufacturing coordination

Supply chain

Tools

ERP

CRM

PM software

Job description

Osmo is a digital olfaction company that builds systems to move fragrance projects from onboarding into production, fulfillment, and deployment. You’ll own the handoff after launch, acting as the primary operational contact for customers and coordinating with manufacturing, procurement, product development, quality, and delivery teams.

You’ll need 6+ years across customer success, operations, or manufacturing coordination, with a drive to close gaps and keep projects on schedule.