Post-Launch Manufacturing & Customer Success Lead

Osmo; New York (NY); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Growth path

Equity

Dental + Vision

Flexible PTO

401(k) match

Catered lunch

Shuttle service Newark/Brooklyn

Commuter benefits

Job summary

Osmo is seeking an experienced Operations professional to own the post-launch handoff for customer programs. You will coordinate manufacturing readiness, align production with commitments, and manage end-to-end orders across multiple teams.

The role requires a strong cross-functional communicator and a proactive closer who can scale operations as Osmo grows. You will engage with manufacturing, procurement, product development, quality, and delivery to keep projects on track, manage risks, and

Qualifications

• 6+ years in operations, customer success, or manufacturing coordination in fragrance/CPG.
• Experience supporting customer programs in manufacturing or consumer products.
• Strong cross-functional stakeholder management and problem solving.

Responsibilities

• Own the customer relationship post-launch and provide proactive updates.
• Coordinate manufacturing readiness and flag constraints early.
• Align production with customer commitments and deployments.
• Manage end-to-end orders from handoff to fulfillment and reporting.
• Lead cross-functional execution across manufacturing, procurement, product development, quality, and delivery.
• Lead escalation discussions when milestones or expectations are at risk.
• Identify operational risks early and coordinate mitigation plans.
• Support oil shipment planning within the broader handoff.
• Improve systems, tools, and workflows for visibility and scale.

Skills

Operations experience

Manufacturing coordination

Project management

Cross-functional communication

Fragrance industry experience

Customer-facing & plant-facing

Tools

ERP

CRM

PM systems

Job description

Osmo is seeking an experienced Operations professional to own the post-launch handoff for customer programs. You will coordinate manufacturing readiness, align production with commitments, and manage end-to-end orders across multiple teams.

The role requires a strong cross-functional communicator and a proactive closer who can scale operations as Osmo grows. You will engage with manufacturing, procurement, product development, quality, and delivery to keep projects on track, manage risks, and