Enterprise Customer Success Lead - Logistics

Cargomatic; Long Beach (CA); Hybrid; USD 55,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

Flexible PTO and paid holidays

401(k) plan

Employee assistance program (EAP)

Career growth opportunities

Collaborative, people-first culture

Job summary

Cargomatic is seeking a Customer Success Specialist in Long Beach, CA to ensure smooth shipment operations for enterprise customers. You’ll be the primary contact, manage day-to-day activities, and drive satisfaction through proactive problem solving and clear communication.

The ideal candidate is highly organized, detail-oriented, customer-focused, and thrives in a fast-paced startup environment. You are comfortable with ambiguity and bring an all-hands-on-deck mindset.

Qualifications

• Must have 3–5 years of experience in transportation and/or logistics.
• Bachelor’s degree strongly preferred.
• Excellent written and verbal communication skills.
• Ability to think on your feet and solve problems analytically.

Responsibilities

• Serve as the primary point of contact for enterprise customers via email, phone, and reporting.
• Manage day-to-day shipment operations for enterprise accounts.
• Collaborate cross-functionally with Sales, Account Management, Carrier Operations, and leadership to meet customer expectations and metrics.
• Own weekly account data metrics and key SLAs, ensuring accuracy and continuous improvement.
• Identify and help implement new products, processes, and initiatives to support customer growth.
• Build and document processes to transition daily tasks to offshore support teams.

Skills

Logistics experience

Customer support

Written & verbal communication

Problem solving

Adaptability

Prioritization

Learning quickly

Ambiguity tolerance

Education

Bachelor’s degree strongly preferred

Tools

Microsoft Excel

Job description

Cargomatic is seeking a Customer Success Specialist in Long Beach, CA to ensure smooth shipment operations for enterprise customers. You’ll be the primary contact, manage day-to-day activities, and drive satisfaction through proactive problem solving and clear communication.

The ideal candidate is highly organized, detail-oriented, customer-focused, and thrives in a fast-paced startup environment. You are comfortable with ambiguity and bring an all-hands-on-deck mindset.