3PL Operations & Client Success Manager

Flexport; Chicago (IL); On-site; USD 65,000 - 89,000; Full time

Job summary

Flexport is seeking a 3PL Operations Customer Success Manager to bridge ecommerce clients with warehouse fulfillment teams. You’ll ensure SLA compliance and manage onboarding while translating complex metrics into actionable value for clients.

In this role you’ll lead cross-functional collaboration, coach partner teams, and drive retention through reliable, scalable operations across a fast-paced logistics network.

Qualifications

• 3+ years in warehouse, fulfillment, or 3PL/4PL operations.
• 2+ years coaching a team in fulfillment or warehouse settings.
• Experience in account management or client-facing operations.
• Ability to hold external partners accountable to SLAs without direct authority.
• Knowledge of WMS operations and training staff.
• Strong data analysis and KPI dashboard experience.
• Polished client-facing communication for business reviews.
• Ability to build structure in fast-changing environments.

Responsibilities

• Be the day-to-day client contact, coordinating with warehouse, inventory, and tech teams.
• Oversee 3PL/4PL partners, ensuring SLAs on receiving, shipping, inventory accuracy, and packing.
• Share SNOP forecasts with partners and align labor and capacity to demand.
• Review 3PL/4PL invoices and resolve discrepancies.
• Ensure partners follow SOPs and use the WMS; provide hands-on support.
• Guide new merchants through WMS and OMS integration.
• Deliver client-facing reports on inventory turns and logistics efficiency.
• Own high-pressure escalations and communicate with clients.
• Support retention and growth through reliable operations.
• Document processes with 4PL partners and define escalation paths.

Skills

Warehouse operations

Team coaching

Account management

SLA accountability

Data reporting

Client-facing communication

Process improvement

Tools

WMS

Excel

BI tools

Job description

Flexport is seeking a 3PL Operations Customer Success Manager to bridge ecommerce clients with warehouse fulfillment teams. You’ll ensure SLA compliance and manage onboarding while translating complex metrics into actionable value for clients.

In this role you’ll lead cross-functional collaboration, coach partner teams, and drive retention through reliable, scalable operations across a fast-paced logistics network.