Post-Install Service Coordinator

West Shore Home; Richmond (VA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid training

Medical, Dental, and Vision insurance

401(k) with company match

PTO and paid holidays

Employee discounts and referralProgram

Career growth opportunities

Job summary

West Shore Home in Richmond, VA is seeking a Customer Service Specialist to support our Richmond branch. You will work directly with customers to resolve post-installation service needs, coordinate service appointments, and deliver a high-quality customer experience.

This fast-paced onsite role emphasizes clear communication, problem solving, and relationship building as you handle calls, schedule service, and coordinate follow-ups with customers and vendors.

Qualifications

• Excellent communication and customer service skills.
• Ability to stay organized in a fast-paced environment.
• Proactive problem solving and relationship building.

Responsibilities

• Handle inbound and outbound customer calls
• Assist customers with post-installation service requests
• Schedule service appointments and coordinate necessary follow-up
• Order replacement parts through manufacturers when needed
• Communicate schedule updates and service timelines to customers
• Escalate urgent customer concerns to branch leadership when appropriate

Skills

Communication skills

Customer service

Organized

Multitasking

Problem solving

Job description

West Shore Home in Richmond, VA is seeking a Customer Service Specialist to support our Richmond branch. You will work directly with customers to resolve post-installation service needs, coordinate service appointments, and deliver a high-quality customer experience.

This fast-paced onsite role emphasizes clear communication, problem solving, and relationship building as you handle calls, schedule service, and coordinate follow-ups with customers and vendors.