Onsite Service & Scheduling Coordinator

West Shore Home; Linthicum (MD); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid training

Medical, Dental, and Vision insurance

401(k) with company match

PTO and paid holidays

Employee discounts and referral 프로그램

Career growth opportunities

Job summary

West Shore Home is seeking a Customer Service Specialist for our Baltimore branch. You will work onsite to support customers after installation, resolve service needs, coordinate appointments, and ensure a high-quality experience.

The role emphasizes communication, problem-solving, and relationship building in a fast-paced environment. The position offers full-time hours at our Linthicum Heights location with paid training and comprehensive benefits.

Qualifications

• Strong communication and customer service skills.
• Ability to work independently and stay organized.
• Positive, solution-oriented mindset.
• Comfortable managing multiple tasks in a fast-paced environment.
• Previous customer service experience preferred.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist customers with post-installation service requests.
• Schedule service appointments and coordinate necessary follow-up.
• Order replacement parts through manufacturers when needed.
• Communicate schedule updates and service timelines to customers.
• Escalate urgent customer concerns to branch leadership when appropriate.

Skills

Strong communication

Customer service skills

Independent working

Organized

Positive mindset

Multi-tasking

Job description

West Shore Home is seeking a Customer Service Specialist for our Baltimore branch. You will work onsite to support customers after installation, resolve service needs, coordinate appointments, and ensure a high-quality experience.

The role emphasizes communication, problem-solving, and relationship building in a fast-paced environment. The position offers full-time hours at our Linthicum Heights location with paid training and comprehensive benefits.