Project Coordinator (Customer Service)

West Shore Home; Linthicum (MD); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid training

Medical, Dental, and Vision insurance

401(k) with company match

PTO and paid holidays

Employee discounts and referral 프로그램

Career growth opportunities

Job summary

West Shore Home is seeking a Customer Service Specialist for our Baltimore branch. You will work onsite to support customers after installation, resolve service needs, coordinate appointments, and ensure a high-quality experience.

The role emphasizes communication, problem-solving, and relationship building in a fast-paced environment. The position offers full-time hours at our Linthicum Heights location with paid training and comprehensive benefits.

Qualifications

• Strong communication and customer service skills.
• Ability to work independently and stay organized.
• Positive, solution-oriented mindset.
• Comfortable managing multiple tasks in a fast-paced environment.
• Previous customer service experience preferred.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist customers with post-installation service requests.
• Schedule service appointments and coordinate necessary follow-up.
• Order replacement parts through manufacturers when needed.
• Communicate schedule updates and service timelines to customers.
• Escalate urgent customer concerns to branch leadership when appropriate.

Skills

Strong communication

Customer service skills

Independent working

Organized

Positive mindset

Multi-tasking

Job description

Position: Customer Service Specialist

815 Central Ave Ste A, Linthicum Heights, MD 21090 (Onsite)
Monday–Friday | 7:30am–4:00pm | Full-Time

Looking for a stable, full-time opportunity where you can help customers and grow with a fast-paced company?

West Shore Home is hiring a Customer Service Specialist to support our Baltimore branch. In this role, you’ll work directly with customers to resolve post-installation service needs, coordinate service appointments, and deliver a high-quality customer experience.

This is a fast-paced customer service role focused on communication, problem-solving, and relationship building.

What You’ll Do

• Handle inbound and outbound customer calls
• Assist customers with post-installation service requests
• Schedule service appointments and coordinate necessary follow-up
• Order replacement parts through manufacturers when needed
• Communicate schedule updates and service timelines to customers
• Escalate urgent customer concerns to branch leadership when appropriate

What We’re Looking For

• Strong communication and customer service skills
• Ability to work independently and stay organized
• Positive, solution-oriented mindset
• Comfortable managing multiple tasks in a fast-paced environment
• Previous customer service experience preferred

Compensation & Benefits

• $20–$24/hour
• Paid training
• Medical, Dental, and Vision insurance
• 401(k) with company match
• PTO and paid holidays
• Employee discounts and referral program
• Career growth opportunities

About West Shore Home

West Shore Home is a fast-growing home remodeling company specializing in Bathrooms, Windows, Doors, and Flooring, with more than 40 locations nationwide and over 3,000 employees.

We’re committed to creating a supportive culture where employees can grow, succeed, and make an impact.