Customer Service Specialist: Fast-Paced Support & Growth

West Shore Home; Pittsburgh (Allegheny County); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid training

Medical, Dental, and Vision insurance

401(k) with company match

PTO and paid holidays

Employee discounts and referralProgram

Career growth opportunities

Job summary

West Shore Home in Pittsburgh is seeking a Customer Service Specialist to support our Pittsburgh branch onsite. This role focuses on assisting customers with post-installation service needs, coordinating service appointments, and delivering a high-quality customer experience.

You will handle inbound and outbound calls, schedule follow-ups, and communicate timelines while working in a fast-paced environment that values problem-solving and relationship building.

Qualifications

• Strong communication and customer service skills.
• Ability to work independently and stay organized.
• Positive, solution-oriented mindset.
• Comfortable managing multiple tasks in a fast-paced environment.
• Previous customer service experience preferred.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist customers with post-installation service requests.
• Schedule service appointments and coordinate follow-up.
• Order replacement parts through manufacturers when needed.
• Communicate schedule updates and service timelines to customers; escalate urgent concerns when appropriate.

Skills

Strong communication

Customer service

Organized

Independent

Solution-oriented

Job description

West Shore Home in Pittsburgh is seeking a Customer Service Specialist to support our Pittsburgh branch onsite. This role focuses on assisting customers with post-installation service needs, coordinating service appointments, and delivering a high-quality customer experience.

You will handle inbound and outbound calls, schedule follow-ups, and communicate timelines while working in a fast-paced environment that values problem-solving and relationship building.