Post-Install Support Specialist | Customer Care & Scheduling

West Shore Home; Greenville (SC); Presencial; USD 28.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Healthcare benefits

401(k) with company match

PTO & holidays

Employee discounts

Referral program

Career growth

Descripción de la vacante

West Shore Home is hiring a Customer Service Specialist in Greenville, SC to support our on-site team. You will handle post-installation service requests, coordinate appointments, and ensure a high-quality customer experience.

This fast-paced on-site role emphasizes communication, problem-solving, and relationship-building. You’ll stay organized, manage multiple tasks, and escalate urgent concerns to leadership when needed.

Formación

• Excellent communication and customer service skills.
• Ability to work independently and stay organized.
• Positive, solution-oriented mindset.
• Comfortable managing multiple tasks in a fast-paced environment.
• Previous customer service experience preferred.

Responsabilidades

• Handle inbound and outbound customer calls
• Assist customers with post-installation service requests
• Schedule service appointments and coordinate necessary follow-up
• Order replacement parts through manufacturers when needed
• Communicate schedule updates and service timelines to customers
• Escalate urgent customer concerns to branch leadership when appropriate

Conocimientos

Communication

Customer service

Independent worker

Organization

Problem-solving

Descripción del empleo

West Shore Home is hiring a Customer Service Specialist in Greenville, SC to support our on-site team. You will handle post-installation service requests, coordinate appointments, and ensure a high-quality customer experience.

This fast-paced on-site role emphasizes communication, problem-solving, and relationship-building. You’ll stay organized, manage multiple tasks, and escalate urgent concerns to leadership when needed.