Onsite Customer Service Specialist: Scheduling & Support

West Shore Home; Mechanicsburg (Cumberland County); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid training

Insurance (Medical, Dental, Vision)

401(k) with company match

PTO and holidays

Employee discounts and referral程序

Job summary

West Shore Home in Mechanicsburg, PA is seeking a Customer Service Specialist to support our local team. You’ll handle post-installation service needs, coordinate appointments, and ensure a high-quality customer experience.

This full-time onsite role rewards clear communication and problem-solving in a fast-paced environment, with Mon–Fri, 10:00am–6:30pm, paid training, competitive benefits, 401(k) with company match, PTO, and growth opportunities as West Shore Home continues to expand across

Qualifications

• Strong communication and customer service skills.
• Ability to work independently and stay organized.
• Positive, solution-oriented mindset.
• Comfortable managing multiple tasks in a fast-paced environment.
• Previous customer service experience preferred.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist customers with post-installation service requests.
• Schedule service appointments and coordinate necessary follow-up.
• Order replacement parts through manufacturers when needed.
• Communicate schedule updates and service timelines to customers.
• Escalate urgent customer concerns to branch leadership when appropriate.

Skills

Communication

Customer service

Independent work

Organization

Fast-paced environment

Job description

West Shore Home in Mechanicsburg, PA is seeking a Customer Service Specialist to support our local team. You’ll handle post-installation service needs, coordinate appointments, and ensure a high-quality customer experience.

This full-time onsite role rewards clear communication and problem-solving in a fast-paced environment, with Mon–Fri, 10:00am–6:30pm, paid training, competitive benefits, 401(k) with company match, PTO, and growth opportunities as West Shore Home continues to expand across