Onsite Customer Service & Coordination Specialist

West Shore Home; Glen Burnie (MD); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid training

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

PTO and paid holidays

Employee discounts

Referral program

Career growth opportunities

Job summary

West Shore Home is seeking a Customer Service Specialist in Linthicum Heights, MD to support the Baltimore branch. You will work directly with customers to resolve post-installation service needs, coordinate appointments, and deliver a high-quality experience.

This fast-paced role emphasizes communication, problem-solving, and relationship building, with onsite duties at 815 Central Ave. Responsibilities include handling calls, scheduling, and coordinating follow-ups, while maintaining excellent

Qualifications

• Strong communication and customer service skills.
• Ability to work independently and stay organized.
• Positive, solution-oriented mindset.
• Comfortable handling multiple tasks in a fast-paced environment.
• Previous customer service experience preferred.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist customers with post-installation service requests.
• Schedule service appointments and coordinate follow-ups.
• Order replacement parts through manufacturers when needed.
• Communicate schedule updates and service timelines to customers.
• Escalate urgent customer concerns to branch leadership as needed.

Skills

Communication

Customer service

Organizational skills

Multitasking

Independent work

Job description

West Shore Home is seeking a Customer Service Specialist in Linthicum Heights, MD to support the Baltimore branch. You will work directly with customers to resolve post-installation service needs, coordinate appointments, and deliver a high-quality experience.

This fast-paced role emphasizes communication, problem-solving, and relationship building, with onsite duties at 815 Central Ave. Responsibilities include handling calls, scheduling, and coordinating follow-ups, while maintaining excellent