POS Tech Support Specialist — Field-Ready, Training Provided

SuperSonic POS; Tampa (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

SuperSonic POS is seeking a Technical Support Specialist to join our growing support team. You will work with business owners across the country to troubleshoot POS systems, payment terminals, printers, networks, and other connected hardware.

You’ll start with comprehensive training, have a basic technical foundation, and learn our proprietary systems while delivering clear, friendly support to customers in a fast-paced environment.

Qualifications

• Basic to intermediate IT or technical troubleshooting experience.
• Understands basic networking concepts (IP, routers, Wi‑Fi).
• Comfortable with both hardware and software.

Responsibilities

• Provide technical support to business owners by phone, live chat, and email.
• Troubleshoot POS systems, payment terminals, printers, scanners, and other connected devices.
• Diagnose basic networking, internet, cabling, and connectivity issues.
• Assist customers with software configuration and teach them how to use their POS and back-office system.
• Configure Windows PCs and network-connected equipment.
• Work with IP addresses, routers, static IP configurations, network settings, and basic troubleshooting tools.
• Provision and test POS systems and credit card terminals before deployment.
• Assemble hardware packages and prepare equipment for shipment and installation.
• Document issues clearly and escalate when needed.
• Occasionally assist with local installations or field service, including running CAT-5/CAT-6 cabling and setting up equipment.
• Help maintain an organized hardware and technical support environment.

Skills

IT troubleshooting

Networking concepts

Hardware & software

Customer communication

Learning mindset

Job description

SuperSonic POS is seeking a Technical Support Specialist to join our growing support team. You will work with business owners across the country to troubleshoot POS systems, payment terminals, printers, networks, and other connected hardware.

You’ll start with comprehensive training, have a basic technical foundation, and learn our proprietary systems while delivering clear, friendly support to customers in a fast-paced environment.