POS Support Specialist — Restaurant POS & IT Helpdesk

100 Shift4 Payments, LLC; Center Valley (Lehigh County); On-site; USD 42,000 - 64,000; Full time

Job summary

100 Shift4 Payments, LLC is seeking an IT Help Desk professional to support the day-to-day operations of our support department. You will provide assistance via phone, email, and intranet, and help internal users with IT needs such as configuring and deploying computers, mobile devices, and applications.

Responsibilities include supporting merchants on Restaurant Manager’s POS suite, diagnosing issues, recording requests in the ticketing system, and handling hardware/software setup and

Qualifications

• Authorized to work in the United States on a full-time basis.
• Visa sponsorship will not be provided for this position.
• Working knowledge of Windows desktop Operating Systems and Microsoft Office products.
• Experience in restaurant Point of Sale applications and/or working in a restaurant is a MUST.
• Familiarity with desktop and laptop hardware components.
• Strong technical, analytical, and problem-solving skills.
• Customer focus and dedication to customer satisfaction.
• Excellent communication skills, both written and verbal.
• Strong initiative, self-motivation, and ability to complete tasks on time.
• Ability to work well in a fast-paced, team environment.
• Attention to detail.
• Ability to work on-call to provide after-hours support.
• Willing to travel to client sites occasionally.
• Ability to cover a 24/7 operation shift.

Responsibilities

• Provide support to merchants on Restaurant Manager’s core Point of Sale product suite.
• Diagnose and resolve computer problems and requests from users in a timely manner.
• Accurately record requests into the help desk system.
• Install, configure, and troubleshoot hardware, including desktops, laptops, peripherals, network equipment, iOS (Apple) and Android devices.
• Install, configure, and troubleshoot software packages, including operating systems, desktop software and custom applications.

Skills

Windows OS

POS systems

Customer service

Communication

On-call

Travel readiness

Job description

100 Shift4 Payments, LLC is seeking an IT Help Desk professional to support the day-to-day operations of our support department. You will provide assistance via phone, email, and intranet, and help internal users with IT needs such as configuring and deploying computers, mobile devices, and applications.

Responsibilities include supporting merchants on Restaurant Manager’s POS suite, diagnosing issues, recording requests in the ticketing system, and handling hardware/software setup and