24/7 POS Support Specialist

Eigen Development; Center Valley (Lehigh County); On-site; USD 42,000 - 54,000; Full time

Job summary

Shift4 Dine POS Support Associate provides technical support for Shift4 Dine POS systems and card terminals, handling inquiries via calls, emails, chats, and tickets. You diagnose and resolve issues while maintaining high customer service standards and collaborating with internal teams.

The role contributes to terminal/system performance and merchant satisfaction, requiring strong communication, problem-solving, and multitasking abilities in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 2+ years of technical support experience.
• Experience with credit card terminals, POS equipment, scanners is a plus.
• Excellent listening, written, and verbal communication skills.
• Bilingual English/Spanish is a plus but not required.

Responsibilities

• Provide technical support for Shift4 Dine POS systems and credit card terminals.
• Troubleshoot and resolve terminal/POS issues through logical steps.
• Analyze call logs to identify trends and underlying problems.
• Guide merchants through corrective steps to resolve issues.
• Research and resolve credit card terminal issues for merchants and partners.
• Handle inbound calls, emails, chats, tasks, and tickets.
• Maintain professional relationships with coworkers, supervisors, and customers.
• Complete projects under tight deadlines while managing priorities.
• Be flexible in work hours to support 24/7 call center needs.

Skills

Communication skills

Problem solving

Attention to detail

Microsoft Office

Education

High school diploma

Tools

Credit card terminals

POS equipment

Touch screens

Job description

Shift4 Dine POS Support Associate provides technical support for Shift4 Dine POS systems and card terminals, handling inquiries via calls, emails, chats, and tickets. You diagnose and resolve issues while maintaining high customer service standards and collaborating with internal teams.

The role contributes to terminal/system performance and merchant satisfaction, requiring strong communication, problem-solving, and multitasking abilities in a fast-paced environment.