24/7 POS & Terminal Support Specialist

724 Givex Mexico S.A. de C.V.; Center Valley (Lehigh County); On-site; USD 42,000 - 64,000; Full time

Job summary

Shift4 Dine POS Support Associate provides technical support for Shift4 Dine POS systems and credit card terminals. This role diagnoses, troubleshoots, and resolves customer issues via multiple channels while maintaining high standards of customer service.

Representatives collaborate with internal teams and contribute to terminal and system performance improvements and merchant satisfaction; 24/7 support is required in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 2+ years of technical support/troubleshooting experience.
• Experience with credit card terminals, POS equipment, registers, touch screens, and scanners is a plus.
• Excellent listening, written, and verbal communication skills.
• Strong problem-solving skills with attention to detail.
• Ability to handle multiple tasks simultaneously in a fast-paced call centre environment.
• Ability to interact and coordinate with other departments.
• Bilingual English/Spanish is a plus but not required.
• Experience in banking or credit card processing preferred.
• Familiarity with Microsoft Office Suite.

Responsibilities

• Listen attentively to customer needs and concerns; demonstrate empathy while building rapport.
• Identify and resolve terminal/POS system issues through logical troubleshooting.
• Analyze call logs to identify trends and underlying problems.
• Provide solutions by guiding merchants through corrective steps.
• Research and resolve credit card terminal issues for merchants and external sales partners.
• Receive and resolve inbound calls, emails, chats, tasks, and tickets.
• Maintain cooperative and professional relationships with coworkers, supervisors, customers, and the public.
• Complete projects under tight deadlines while managing competing priorities.
• Demonstrate exemplary performance and attendance.
• Be flexible in work hours to support 24/7 Call Center needs.
• Perform other duties as assigned.

Skills

Technical support

Communication skills

Multitasking

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

Credit card terminals

POS equipment

Registers

Touch screens

Scanners

Microsoft Office

Job description

Shift4 Dine POS Support Associate provides technical support for Shift4 Dine POS systems and credit card terminals. This role diagnoses, troubleshoots, and resolves customer issues via multiple channels while maintaining high standards of customer service.

Representatives collaborate with internal teams and contribute to terminal and system performance improvements and merchant satisfaction; 24/7 support is required in a fast-paced environment.