24/7 POS & Card Terminal Support Specialist

Shift4

Center Valley (Lehigh County)

On-site

USD 42,000 - 54,000

Full time

5 days ago

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Job summary

Shift4 Dine POS Support Associate provides technical support for Shift4 Dine POS systems and credit card terminals. This role diagnoses, troubleshoots, and resolves customer issues via multiple channels while maintaining high standards of customer service.

The position requires 2+ years of technical support experience and may involve 24/7 call center hours. Responsibilities include listening to customer needs, guiding corrective steps, and collaborating with internal teams to improve terminal

Qualifications

High school diploma or equivalent required.
2+ years of technical support/troubleshooting experience.
Experience with credit card terminals, POS equipment, registers, touch screens, and scanners is a plus.
Strong problem-solving and communication skills.
Bilingual English/Spanish is a plus but not required.

Responsibilities

Listen attentively to customer needs and concerns; demonstrate empathy while building rapport.
Identify and resolve terminal/POS system issues through logical troubleshooting.
Analyze call logs to identify trends and underlying problems.
Provide solutions by guiding merchants through corrective steps.
Research and resolve credit card terminal issues for merchants and external sales partners.
Receive and resolve inbound calls, emails, chats, tasks, and tickets.
Maintain cooperative and professional relationships with coworkers, supervisors, customers, and the public.
Complete projects under tight deadlines while managing competing priorities.
Demonstrate exemplary performance and attendance.
Be flexible in work hours to support 24/7 Call Center needs.