POS & Helpdesk Technician - Onsite Support

TEKsystems; Muskegon (MI); On-site; USD 45,000 - 55,000; Full time

Job summary

TEKsystems in Muskegon, MI is seeking an onsite IT help desk technician to maintain POS systems, Windows servers, POS stations and peripherals, and other networked devices. You will handle customer inquiries via email and phone, troubleshoot issues, remotely access systems when needed, and assist installation teams to resolve hardware or software problems.

This full-time role emphasizes strong customer service, precise documentation of issues and resolutions, and proactive escalation when

Qualifications

• Evaluate and prioritize support requests via phone, voicemail, email and internal requests
• Analyze issue with on-site staff to determine the scope of the issue and customers’ attempts for resolution
• Remotely access customer systems as necessary to perform diagnostics
• Provide guidance for basic system operation questions
• Assist customers with firmware and software updates as needed
• Assist installation teams remotely with installations due to hardware/software issues
• Staging of replacement servers and clients in-house for remote installation
• Document customer issue, resolution steps, and final resolution in ticket tracking system

Responsibilities

• Evaluate and prioritize support requests via phone, voicemail, email and internal requests
• Analyze issue with on-site staff to determine the scope of the issue and customers’ attempts for resolution
• Remotely access customer systems as necessary to perform diagnostics
• Provide guidance for basic system operation questions
• Assist customers with firmware and software updates as needed
• Assist installation teams remotely with installations due to hardware/software issues
• Staging of replacement servers and clients in-house for remote installation
• Document customer issue, resolution steps, and final resolution in ticket tracking system

Skills

Help desk support

Troubleshooting

Customer service

Windows

Technical support

Hardware

Tools

POS Software

Windows Servers

Job description

TEKsystems in Muskegon, MI is seeking an onsite IT help desk technician to maintain POS systems, Windows servers, POS stations and peripherals, and other networked devices. You will handle customer inquiries via email and phone, troubleshoot issues, remotely access systems when needed, and assist installation teams to resolve hardware or software problems.

This full-time role emphasizes strong customer service, precise documentation of issues and resolutions, and proactive escalation when