On-Site POS & Scoring Systems Support Technician

Brunswick Bowling Products; Muskegon (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

Brunswick Bowling Products in Muskegon, MI is seeking a Technical Support Technician to join their growing Technical Support Team. This role is vital for delivering high-impact customer support and maintaining sophisticated Point-of-Sale and Scoring systems. Ideal candidates will thrive in collaborative, fast-paced environments and must possess strong technical knowledge in various systems.

The successful candidate will engage in evaluating, prioritizing, and resolving support requests, and provide training to customers on installations. They will also work closely with installation teams to ensure seamless transitions.

Qualifications

• Minimum two years of IT or software technical support experience.
• Associate's degree or equivalent coursework preferred in a relevant field.

Responsibilities

• Evaluate, triage, and prioritize support requests via multiple channels.
• Collaborate with on-site staff to analyze issues and define troubleshooting steps.
• Document customer issues, troubleshooting steps, and final resolutions.

Skills

Windows Server and Windows Client operating systems

Wired and wireless networking concepts

Windows DHCP Server management

Basic SQL proficiency

System imaging and backup solutions

Clear communication for troubleshooting

Education

Associate's degree in Electronics or Computer Science

Job description

Brunswick Bowling Products in Muskegon, MI is seeking a Technical Support Technician to join their growing Technical Support Team. This role is vital for delivering high-impact customer support and maintaining sophisticated Point-of-Sale and Scoring systems. Ideal candidates will thrive in collaborative, fast-paced environments and must possess strong technical knowledge in various systems.

The successful candidate will engage in evaluating, prioritizing, and resolving support requests, and provide training to customers on installations. They will also work closely with installation teams to ensure seamless transitions.