Helpdesk And POS Technician

TEKsystems; Muskegon (MI); On-site; USD 45,000 - 55,000; Full time

Job summary

TEKsystems in Muskegon, MI is seeking an onsite IT help desk technician to maintain POS systems, Windows servers, POS stations and peripherals, and other networked devices. You will handle customer inquiries via email and phone, troubleshoot issues, remotely access systems when needed, and assist installation teams to resolve hardware or software problems.

This full-time role emphasizes strong customer service, precise documentation of issues and resolutions, and proactive escalation when

Qualifications

• Evaluate and prioritize support requests via phone, voicemail, email and internal requests
• Analyze issue with on-site staff to determine the scope of the issue and customers’ attempts for resolution
• Remotely access customer systems as necessary to perform diagnostics
• Provide guidance for basic system operation questions
• Assist customers with firmware and software updates as needed
• Assist installation teams remotely with installations due to hardware/software issues
• Staging of replacement servers and clients in-house for remote installation
• Document customer issue, resolution steps, and final resolution in ticket tracking system

Responsibilities

• Evaluate and prioritize support requests via phone, voicemail, email and internal requests
• Analyze issue with on-site staff to determine the scope of the issue and customers’ attempts for resolution
• Remotely access customer systems as necessary to perform diagnostics
• Provide guidance for basic system operation questions
• Assist customers with firmware and software updates as needed
• Assist installation teams remotely with installations due to hardware/software issues
• Staging of replacement servers and clients in-house for remote installation
• Document customer issue, resolution steps, and final resolution in ticket tracking system

Skills

Help desk support

Troubleshooting

Customer service

Windows

Technical support

Hardware

Tools

POS Software

Windows Servers

Job description

Description

Looking to expand its team of technical experts! The goal is to provide the best combination of customer service and technical skills needed to maintain the complex Point-of-Sale systems utilized in our customer’s facilities. Employing a combination of email/phone support with the latest remote support capabilities the technician will provide technical assistance with various components such as: POS Software, Windows Servers, POS stations and peripherals, wired and wireless tablets, and various network connected devices. This is a full-time position that operates out Muskegon, MI.

Skills

Help desk support, Troubleshooting, Customer service, Windows, Technical support, Hardware

Top Skills Details

Help desk support,Troubleshooting,Customer service,Windows,Technical support

Additional Skills & Qualifications

Evaluate and prioritize support requests via phone, voicemail, email and via internal requests

• Analyze issue with on-site staff to determine the scope of the issue and customers’ attempts for resolution
• Review available resources (knowledge base, manuals, team members, online resources) to determine the best path(s) for resolution
• Remotely access customer systems as necessary to perform diagnostics
• Provide guidance for basic system operation questions
• Assist customers with firmware and software updates as needed
• Assist installation teams remotely with installations due to hardware/software issues
• Staging of replacement servers and clients in-house for remote installation
• Document customer issue, resolution steps, and final resolution in ticket tracking system

Job Type & Location

This is a Permanent position based out of Muskegon, MI.

Pay And Benefits

The pay range for this position is $45000.00 - $55000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

I will share these, waiting to receive package

Workplace Type

This is a fully onsite position in Muskegon,MI.

Application Deadline

This position is anticipated to close on Sep 18, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.