POS Field Technician — On-Site Service & Upgrades

TRUNO, Retail Technology Solutions; Fargo (ND); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Pet insurance

Disability

Paid holidays

Paid vacation and sick time

Birthday paid

401k with 4% match

Job summary

TRUNO Retail Technology Solutions is seeking a POS Field Service Technician to respond to service requests for customer sites in the assigned territory. You will troubleshoot, repair, test, and document outcomes for POS hardware, printers, scales, and network equipment.

You will maintain inventory, travel within a 150-mile radius, and provide after-hours support when needed, ensuring timely, accurate records and high customer satisfaction.

Qualifications

• Minimum 1 year of technology service experience (preferred)
• Familiarity with Windows and Microsoft Office (required)
• Practical experience with electronics/technology hardware (preferred)

Responsibilities

• Respond to service requests promptly and document details and parts used
• Interact professionally with store personnel and Truno team
• Maintain regular hours and after-hours availability when needed
• Willing to travel typically within 150 miles with limited overnight travel
• Troubleshoot, fault isolate, repair, and test in-store equipment
• Use basic power tools and test equipment as needed
• Provide preventative maintenance on POS equipment and other hardware
• Configure software/hardware and perform installs and upgrades as needed
• Maintain confidentiality and adhere to company policies
• Maintain company vehicle, credit card, fuel card, tools, and resources
• Maintain knowledge of equipment and products in the service territory
• Handle additional duties as needed

Skills

Customer service

Break/Fix skills

PC operations

Communication

Networks/Wireless

Hand tools

Independence

Multitasking

Prioritization

Confidentiality

Detail oriented

Organization

Education

Associates Degree in IT

Tools

Windows

Microsoft Office

Job description

TRUNO Retail Technology Solutions is seeking a POS Field Service Technician to respond to service requests for customer sites in the assigned territory. You will troubleshoot, repair, test, and document outcomes for POS hardware, printers, scales, and network equipment.

You will maintain inventory, travel within a 150-mile radius, and provide after-hours support when needed, ensuring timely, accurate records and high customer satisfaction.