POS Field Service Technician — On‑Site Repairs & Support

TRUNO, Retail Technology Solutions; Portland (OR); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life and Supplemental Insurance

Pet insurance

Short/Long term disability

Paid holidays

Paid vacation and sick time

Paid birthday

401k with 4% company match

Job summary

TRUNO Retail Technology Solutions is seeking a POS Field Service Technician to respond to service requests for customer sites in the assigned territory. You will troubleshoot, repair, and test POS hardware and related equipment while maintaining inventory and documentation.

The role requires travel within a 150-mile radius, after-hours availability when needed, and a focus on punctual, accurate service with strong customer communication.

Qualifications

• Associates degree in IT or related field preferred.
• Minimum 1 year in technology service preferred.
• Familiarity with Windows and Microsoft Office required.
• CompTIA A+/Network+ certifications preferred.
• Experience with electronics/technology hardware preferred.

Responsibilities

• Respond to service requests promptly and document details accurately.
• Keep customer informed and ensure parts/equipment are accounted for.
• Interact professionally with store personnel and Truno team.
• Travel within a 150-mile radius with limited overnight stays.
• Troubleshoot, fault isolate, repair, and test in-store equipment.
• Use basic hand tools and test equipment during duties.
• Perform software/hardware installations and upgrades as needed.
• Maintain confidentiality and adhere to company policies.
• Keep company vehicle, cards, fuel, and tools in good order.
• Maintain up-to-date product knowledge for equipment in service territory.

Skills

Exceptional customer service

Basic break/fix

Basic PC operations

Excellent written and verbal comms

Independent work

Multi-tasking

Prioritization under pressure

Detail oriented

Organizational skills

Networking & wireless basics

Education

Associates Degree in IT or related field

Tools

Windows OS

Microsoft Office

Job description

TRUNO Retail Technology Solutions is seeking a POS Field Service Technician to respond to service requests for customer sites in the assigned territory. You will troubleshoot, repair, and test POS hardware and related equipment while maintaining inventory and documentation.

The role requires travel within a 150-mile radius, after-hours availability when needed, and a focus on punctual, accurate service with strong customer communication.