POS & Customer Service Supervisor - Team Coach

Kohl's; Pembroke (KY); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

PTO & vacation buy program

Health benefits

401k matching

Employee discounts

Life insurance

Legal & adoption assistance

Job summary

Kohl’s is seeking a Supervisor to lead and coach store associates in delivering fast, accurate service and a best-in-class customer experience. You will train, monitor, and support cash handling, POS operations, and merchandising standards while ensuring store goals are met.

This role requires hands-on leadership, flexibility across shifts, and a focus on integrity, loss prevention, and customer satisfaction. Prior retail supervisory experience is preferred.

Qualifications

• Must be at least 18 years of age.
• Experience supervising teams or associates to include coaching to achieve daily goals.
• Strong verbal and written communication and interpersonal skills.
• Flexible availability, including days, nights, weekends and holidays.
• 2 years experience in retail or similar industry (preferred).

Responsibilities

• Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service.
• Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals.
• Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines.
• Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices.
• Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research).
• Key holder responsibilities include opening and closing store processes, and providing direction to associates.
• Other responsibilities as assigned

Skills

Team supervision

Communication skills

Flexible schedule

Customer service

Job description

Kohl’s is seeking a Supervisor to lead and coach store associates in delivering fast, accurate service and a best-in-class customer experience. You will train, monitor, and support cash handling, POS operations, and merchandising standards while ensuring store goals are met.

This role requires hands-on leadership, flexibility across shifts, and a focus on integrity, loss prevention, and customer satisfaction. Prior retail supervisory experience is preferred.