Customer Service Supervisor: Lead, Coach & KPI-Driven Excellence

Kohl's; Phillipsburg (NJ); On-site; USD 63,700,000 - 98,857,000; Full time

Benefits offered by this job

Employee discounts

Benefits vary by status

Job summary

Kohl’s is seeking a Store Supervisor to lead and coach associates, ensuring fast, friendly service at the POS and customer service desks. You will train staff, uphold merchandising standards and manage cash processes, contributing to store performance.

This role emphasizes integrity, teamwork, and adherence to policy, with a focus on developing associates and achieving daily goals in a dynamic retail environment.

Qualifications

• Must be at least 18 years old.
• Experience supervising teams and coaching to achieve daily goals.
• Strong verbal and written communication and interpersonal skills.
• Flexible availability including days, nights, weekends and holidays.

Responsibilities

• Lead, coach and assist associates to deliver speed of service and create a compelling customer experience at POC and Customer Service.
• Meet or exceed individual goals and support the service team in meeting storewide goals.
• Coach, teach and train associates to execute POS and customer service standards.
• Support inventory accuracy and merchandising standards.
• Oversee daily cash-related processes including register balancing and voids.
• Key holder responsibilities include opening and closing store processes.

Skills

Supervising teams

Communication skills

Flexible availability

Age requirement

Tools

Handheld scanners

Job description

Kohl’s is seeking a Store Supervisor to lead and coach associates, ensuring fast, friendly service at the POS and customer service desks. You will train staff, uphold merchandising standards and manage cash processes, contributing to store performance.

This role emphasizes integrity, teamwork, and adherence to policy, with a focus on developing associates and achieving daily goals in a dynamic retail environment.